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QUESTION? COMMENT? CONCERN?

Cabin crew


You sure are a curious bunch. And we love it.

We want to get you answers ASAP, so we thought we would mention a few items first, in hopes that you have to look no further.

  • If you are making a brand new reservation, you can do it all online by clicking here - there's no need to call Reservations
  • Are you picking up or dropping off a mate at the airport? Click here to get the most up to date flight information
  • Once your airline ticket has been issued, you can update your seat selection, choose a special meal and refresh your frequent flyer details all online
  • If you're a Flying Club member who wishes to check your mileage balance, you can login here and manage your account online
  • Did you know that you do not need to reconfirm your flights on Virgin Atlantic?
  • Time-saving tip - you can breeze past the queues at the airport by using our DIY Check In features:
  1. DIY Online Check In from the comfort of your home or office computer, between 24 to two hours prior to departure

  2. DIY Kiosk Check In at one our six kiosks in London Heathrow Airport, situated by the check in desks at Terminal 3. Simply enter your identification and booking details, print out your boarding pass and drop off your luggage at the Bag Drop at least 60 minutes prior to departure time.

STILL WONDERING?

Don't be a stranger to our handy frequently asked questions section, which was written based on customer feedback.

Or, feel free to email us your question.

Alternatively, you can write to us at:

Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570
Canton, MA 02021
Fax: 1 866 258 0951

If you've got a compliment or a complaint about a recent flight, the best bet is to get in touch with our Customer Relations team.

You may also telephone us.


MISSING OR DAMAGED BAGGAGE

Missing baggage
If your bag did not arrive and you reported it to airport staff in the baggage hall please call our baggage tracing team.

Damaged baggage
Find out about making a baggage claim.

YOUR SHORTCUTS

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Passengers aged 12-15 travelling alone must contact reservations to make a booking

Children must be aged 2-11 at the time of travel

Infants do not occupy a seat

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