Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.
Amenities
Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.
Hotel information
1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).
All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.
Room upgrades
Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.
Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.
Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).
Nightly entertainment. Nightclub featuring local Tulum DJs.
6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.
Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 799 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (459)
Very good (129)
Average (80)
Poor (49)
Terrible (83)
Atención al cliente que supera expectativas!
Apr 2, 2025Rodolfo M
El hotel tiene un servicio muy personalizado, la atención es excepcional ya que todo es hecho a solicitud y de la mejor calidad.
Recibimos una sorpresa de alimentos de especialidades por cortesÃa por el Chef Jesús Juarez del restaurante The Poods asà como una increÃble atención Nayeli Bonilla y JoaquÃn en el área de albercas.
La alberca está…
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Don't pay attention to the overly negative reviews - the resort was STUNNING and we had an amazing time. Family of 4 - 2 adults, 5 yo, 2 yo. We stayed in the F&F Sundeck Suite and the room was perfect, separate area for the kids, amazing deck and view, clean and modern. So many pool options to choose from, you can find quiet or lively area. 5yo…
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Don't pay attention to the overly negative reviews - the resort was STUNNING and we had an amazing time. Family of 4 - 2 adults, 5 yo, 2 yo. We stayed in the F&F Sundeck Suite and the room was perfect, separate area for the kids, amazing deck and view, clean and modern. So many pool options to choose from, you can find quiet or lively area. 5yo enjoyed the kids club one day and we did the family time at the kids club so our 2yo could play - it was huge, well put together and fun for them.
Food was good, lots of options. Especially enjoyed the breakfast buffet, pool side grill and taco stand.
Night activities were OK - some days super fun with dancing, games, music or a small show, other days a little boring.
The only thing I didn't love was how much extra all the other activities were - racing, laser tag, bowling all cost more (and were way too much IMO - $25 for 10 mins of racing).
As for the reviews on them pushing the membership - if you choose to get talked into a presentation that's your own fault... We politely said no at check-in, were called once during our stay and then were asked at check-out. It wasn't a big deal.
Overall, definitely worth it, especially at the prices they are offering now. I bet once it's more established prices will go way up based on how lux this resort feels.
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Ava Resort
Mar 31, 2025Sara CChicago
The Ava resort was beautiful. Kenia our butler helped us with anything and everything we needed. It was a wonderful stay with no worries. She had our pool seats and Bali bed reserved every morning, dinner reservations at night and everything in between.
Amazing time, even when it’s still under construction!
Mar 31, 2025Angelina K
Arturo Fernando and Jesus are the BEST!! I had an amazing time and they did everything to make it the best trip I’ve ever had! The only thing was the beach, it was BEAUTIFUL but there was a little seaweed washed upon shore. They’re setting up a net to go against to waves and stop the seaweed from washing upon the shore.
ZERO STAR! DO NOT STAY AT THIS HOTEL!!
Mar 31, 2025milyt102020Pembroke Pines, Florida
I do not recommend this hotel! I was here for 4 nights and 5 days from March 22nd to the 26th 2025 on a family vacation of 2 adults and 1 child. The front desk and concierge employees are very poorly trained! They all are clueless, they can’t even answer a very simple question, they don’t even know how to use the computer or their system. They…
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I do not recommend this hotel! I was here for 4 nights and 5 days from March 22nd to the 26th 2025 on a family vacation of 2 adults and 1 child. The front desk and concierge employees are very poorly trained! They all are clueless, they can’t even answer a very simple question, they don’t even know how to use the computer or their system. They made unauthorized charges on my credit card. They caused me to miss my transportation from the hotel to the airport and consequently I was late for my flight. They sent me to the airport in a public taxi where I felt extremely unsafe, as is to be expected in all areas of Mexico! They took a full day of my vacation by forcing me to attend a talk for a membership. I was there from 10:30am to 3:30pm, wasting my time and the day, considering the pool closes extremely early at 5:45pm and the hotel doesn't have a beach!!! The rooms are cleaned at night, which is horrible! And even worse, all the restaurants are by reservation, with very limited capacity. If you don't have a reservation, you won't eat or you have to eat from the room service. Another reason not to recommend it. In short, I'll never return to this hotel again! And I hope everyone reading this review doesn't either. It's a waste of time and money!
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Atención al cliente que supera expectativas!
