Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.
Amenities
Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.
Hotel information
1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).
All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.
Room upgrades
Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.
Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.
Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).
Nightly entertainment. Nightclub featuring local Tulum DJs.
6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.
Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 718 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (408)
Very good (118)
Average (66)
Poor (47)
Terrible (79)
Great visit to a beautiful new resort
Mar 5, 2025Tom H
We had a short stay at AVA resort but throughly enjoyed it! Christian (from Member Services) and our butlers Israel and Rafael were so amazing to make our stay so enjoyable and relaxing! Julio from Vacation Makers helped organize all our transportation and requests on advance of the trip too.
The restaurants were outstanding. One dinner at…
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We had a short stay at AVA resort but throughly enjoyed it! Christian (from Member Services) and our butlers Israel and Rafael were so amazing to make our stay so enjoyable and relaxing! Julio from Vacation Makers helped organize all our transportation and requests on advance of the trip too.
The restaurants were outstanding. One dinner at Chez Moi (French cuisine), Black Iron (steak house) and Livo (Greek Mediterranean cuisine) were amazing. We enjoyed some spa time and as well a quick 9 holes at the Riviera Cancun golf course just 5 minutes away.
Also enjoyed a game of 10 pin bowling! It was really fun for the 3 of us to enjoy as a family too!
So much more to come as the resort is trying to put all the finishing touches on the rooms and other amenities.
Lastly the proximity to Cancun airport is amazing!!!
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Nice break at AVA
Mar 4, 2025j123coutuBathurst, Canada
Very nice week at AVA
Great service from Plutarco and Jocelyn
The pool staff was also very attentive
The specialty restaurants were excellent and the buffet had great variety
The beach hopefully will be better next time
Will surely go back
Thank you
Nice with a caveat
Mar 4, 2025emilymB1493WLFlagstaff, Arizona
Accompanied my boyfriend on a business trip. The hotel is new and still trying to work through some things but overall a good experience. The food and service in the nicer restaurants was excellent. Definitely plan to make reservations! Bar and pool service was also really great. (It was the off-season). More of a pool scene than beach scene.…
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Accompanied my boyfriend on a business trip. The hotel is new and still trying to work through some things but overall a good experience. The food and service in the nicer restaurants was excellent. Definitely plan to make reservations! Bar and pool service was also really great. (It was the off-season). More of a pool scene than beach scene. Front desk service could have been better. AVOID the “Vacation Makers” and book direct through a reliable source. There was a mix up with a planned excursion on my last day and the vendor failed to pick me up. Apparently they had the wrong day on the reservation despite all of my paperwork being correct. More on the vendor than the hotel but having a middle man probably didn’t help. Because of their ties to only work with certain tour operators we could not find any remotely equivalent replacement. The only compensation offered for this really bad experience was a spa treatment I did not want, but they couldn’t offer the equivalent value spa credit which I would have used and spent additional money on top of. There is a lot of walking which I enjoyed but is not for everyone. Overall a good trip with a big asterisk for the tour situation.
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Awsome stay
Mar 3, 2025berb66bcancun
One of the best hotels in cancun !!! With Awsome food , they have great variety of restaurants for everyone i specialy liked black iron ( steak restaurant) but even the buffet was awsome . !! Also the room was very confortables , with a pretty view !! The staff is very friendly , and helpful . I will comeback again.
Disappointed
Mar 3, 2025Allyson O
The hotel was moldy in almost every area. I have pictures of the mold. The mold in my hotel room triggered bad allergy symptoms for myself and husband. Other coworkers from our company experienced the same from their rooms. The pool stops serving at 4:30 pm each day.... In my room, the robe had make up all over the sleeves which means they…
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The hotel was moldy in almost every area. I have pictures of the mold. The mold in my hotel room triggered bad allergy symptoms for myself and husband. Other coworkers from our company experienced the same from their rooms. The pool stops serving at 4:30 pm each day.... In my room, the robe had make up all over the sleeves which means they were not cleaned from the last guest. It didn't look like it was stained but literally left on there which concerns me for other linen. The jacuzzi on our deck was full of bird poop the entire week, which we decided not to clean and use because of how much was in there. The staff was friendly, but they told us that if we listened to the presentation they would give us spa credit. We asked them to use the credit towards the massage we already received and they said NO after we already completed the presentation. A lot more details, but I am very disappointed with the lack of maintenance detail even in the open areas. All activities on property were extremely over priced and not friendly for most family budgets...
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Great visit to a beautiful new resort
