This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.
Amenities
Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool
Where is it
Located on Cancun's south shore. Transfer time from airport: 10 minutes.
Hotel information
1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.
Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.
Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.
Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.
Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.
Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.
Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.
9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.
Complimentary WiFi access. Pool concierge. 24-hour room service.
We liked the hotel but not the after care or the hard sell of the membership.
We were very much hard sold on becoming a member of the hotel and after repeatedly say no we finally bought a voucher that gave us a discounted rate on our next stay. We used the voucher to book our next stay but had to cancel. It was extremely difficult to cancel with…
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We liked the hotel but not the after care or the hard sell of the membership.
We were very much hard sold on becoming a member of the hotel and after repeatedly say no we finally bought a voucher that gave us a discounted rate on our next stay. We used the voucher to book our next stay but had to cancel. It was extremely difficult to cancel with then and when we finally did we lost our voucher that we paid for, was very upset with the experience and haven’t been back since.
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The Grand was a miss for us
Feb 17, 2025coffeepoweredminivanColumbus, Ohio
Overall, the value and service was not there for us at The Grand. We have traveled to the Cancun area 10 different times, as well as other all inclusive resorts, and the service and consistency did not meet expectations here, compared to other places we have visited.
The size of this place is massive, which provides a lot of choices but ends up…
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Overall, the value and service was not there for us at The Grand. We have traveled to the Cancun area 10 different times, as well as other all inclusive resorts, and the service and consistency did not meet expectations here, compared to other places we have visited.
The size of this place is massive, which provides a lot of choices but ends up being very inconvenient. It makes it difficult to be spontaneous or explore because you need to use a golf cart or take a 20 minute walk to get from place to place.
We found the food “fine” but certainly not exceptional. Our best meals were probably the poolside lunches we had — We wished there was a broader menu for pool food. Breakfast buffet was as expected from any AI in the area. However, many items were not fresh and there were bugs/flies all over the bread station. Our best dinner was at Tavalo and we had fabulous service there. We had mixed reviews of JC Steakhouse, Circus, Jade, and La Cantina (some enjoyed, some did not). Le Chateaux had some definite service slips, and our group did not enjoy Carvao and Momo Teppanyaki.
Although staff was kind and we always go out of our way to be gracious guests, we became frustrated when day after day there were service mistakes. For example, reservations were miscommunicated, we had significant maintenance issues in our room, and information shared with us was incorrect. We have never had a resort experience where there were so many “misses” and while we tried to roll with it, it did pile up leaving us frustrated. There was no attempt to make a customer service “save” either, like we have experienced elsewhere and sometimes not even an acknowledgement or apology. For a resort that tries to position itself as “luxury”, it’s missing that crucial customer service aspect.
Drinks were fine. Around the pool, they use a lot of mixes/concentrates. I missed the “freshness” of craft drinks we have enjoyed at other resorts. Drinks are better at dinner and drinks were very good at the Library speakeasy.
We enjoyed our rooms and space. Beds were firm and comfy. Believe the other reviews that state the floor is slippery…. I went in knowing this but still managed a slip that left me with a huge bruise on my leg (not the resort’s fault, but just a fair warning for folks). We did find a scorpion inside our 4th floor room on our final day as well (again, these things happen in a tropical climate and it’s good to be aware and shake out any clothes left on the floor)
Overall, we would not look to return and would look into other AI’s in the area that have a smaller footprint and a better focus on customer service.
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Excellent Palace personnel
Feb 17, 2025roym45Airdrie, Canada
Cusco restaurant. Employee Martin has been very good during our first week. Favourite restaurant for breakfast. Also Antonio waiting on us at the Cusco pool has been very attentive and friendly. I have to say that all of the staff display the standards that are expected from Palace Resorts.
Quality and service is going down the drain
Feb 16, 2025Navigate76049
Don’t get fooled into membership and in particular diamond membership.
We are diamond members who can easily become residence but continue to be disappointed with the quality of service. We checked in today and still haven’t received a room at 6:15 pm with no idea of when it will be available.
Apparently it was known that work is going on but…
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Don’t get fooled into membership and in particular diamond membership.
We are diamond members who can easily become residence but continue to be disappointed with the quality of service. We checked in today and still haven’t received a room at 6:15 pm with no idea of when it will be available.
Apparently it was known that work is going on but no one bothered to give us a hospitality suite at 4:30pm when we asked.
Last trip in August 2024 was below expectations on food and quality as well.
Don’t get fooled by their brilliant sales people. We regret upgrading.
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Great experience
Feb 15, 2025Miladrabban
I truly enjoyed the drinks that Alejandro Rosales made for me! He is so sweet and welcoming! You can tell he enjoys what he does and that he works hard to make his customers feel great customer service! I truly enjoyed my time there at the main bar at the entrance as he made us have a wonderful experience!
Be careful of the membership
