Grand Palladium Colonial Resort - Spa

Riviera Maya, Cancun

Virgin rating

Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby
Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby

The hotel

Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa — your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, stylish, and oh-so-comfortable suite. Whether you’re after a family-friendly suite or a romantic retreat complete with a private whirlpool, every room is designed to give you that home-away-from-home feel... if home came with epic views and daily housekeeping. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.

Amenities

  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.

Hotel information

413 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

All Inclusive includes: all meals and activities unless otherwise stated.

Room upgrades

Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.

Access to all restaurants and bars across the resort’s three Grand Palladium hotels, including: La Hacienda (International buffet-style restaurant, all-day dining). El Gran Azul (International buffet-style restaurant, all-day dining). Las Olas (snack bar serving light bites, lunch). El Dorado (American steakhouse, open for dinner). La Adelita (Mexican cuisine, open for dinner). Colonial Lobby Bar. The Secret pool bar (adult-only). El Gran Azul Pool Bar. Xtra Time Sports Bar. La Orilla Pool bar.

Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.

Choice of swimming pools. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).

24-hour room service*. Laundry service*. Concierge service. Medical service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6720)
  • Very good (2456)
  • Average (1023)
  • Poor (570)
  • Terrible (488)
Image of the Tripadvisor rating Wonderful

Jan 20, 2025 kaiomheh

It was lovely, I really enjoyed it. I recommend going to Churchill bar with Jedi and Fernanda, they are amazing!! They make you feel like you’ve been bet friends for years. They were the highlight of my stay. Thank you to them!
Image of the Tripadvisor rating Negative stars

Jan 20, 2025 Evelina M

If I could give this place negative stars I would. First off I have been to Cancun/mexico many times and to many different areas/resorts, so when I tell you this place is bad - it’s bad. We came here for a wedding so we didn’t have a choice in the resort as guests but Here are some highlights that I hope will help you make a better decision: -… Read more
If I could give this place negative stars I would. First off I have been to Cancun/mexico many times and to many different areas/resorts, so when I tell you this place is bad - it’s bad. We came here for a wedding so we didn’t have a choice in the resort as guests but Here are some highlights that I hope will help you make a better decision: - The rooms are absolutely disgusting in the colonial section - we had about 10+ rooms and every single one of them was outdated, smelled bad, molded (black mold in bathrooms), the beds were uncomfortable and squeaky, bedding and pillows smelled like mold, there is absolutely no lighting so you feel like you’re in a dungeon and not a tropical vacation. -bottled water is like gold here. I have never been to a resort where you have to beg for water. We were so dehydrated every single day because there’s no bottled water to be found anywhere. Room service would some days leave us two bottles in the fridge, Some days they wouldn’t even leave one, one day we asked them for it and they said they don’t have any so we didn’t get any for 2 days. You then have to walk to lobby to ask at bar and it’s 50/50 chance if they have any bottles or not. There are no bottles of water at beach - the beach service is non existing - if you want to drink something you have to go up to bar and ask for a drink. If you’re lucky you will get a bartender to come to you maybe once a day or once every 2/3 days. Even if you tip them really good - food is horrible, I have never been to a resort with such a horrible selection at buffets, there was absolutely nothing that was edible, the selection was so poor and nothing tasted good. I got sick of eating bread and butter for every single meal. The only edible food was at the sports bar but you will wait an hour+ to just get some fries and chicken tenders. Towards the end of our trip half of our group had some kind of stomach issues -trolleys - this resort is huge, getting a trolley is so hard as they’re very selective who they take, even if the trolley is empty some trolleys wont take you as they’re marked for privileged guests. The day I got sick we begged an empty trolley to take us to our room and explained I wasn’t feeling good and he wouldn’t even stop for us. There is so much more that I could comment on, unfortunately nothing positive but to summarize I wouldn’t come back to this resort if it was free. Please spend your hard earned money and vacation days anywhere but here. Read less
Image of the Tripadvisor rating Will never go again

Jan 19, 2025 greg h Blairsville, Georgia

Little bugs in the bathroom, crummy restaurants, fees for things that should have been free, and so on.
Image of the Tripadvisor rating Terrible

Jan 18, 2025 Genadi D

I just arrived today at the hotel very poor on food. We when to 3 different restaurants they told us they had no food till 6 pm. We left the house last night at 3am and come to the hotel and no food. all day hotel is really big you walking 20 min from restaurant to restaurant to get answer we don't serve food till 6 pm. My blood pressure dropped… Read more
I just arrived today at the hotel very poor on food. We when to 3 different restaurants they told us they had no food till 6 pm. We left the house last night at 3am and come to the hotel and no food. all day hotel is really big you walking 20 min from restaurant to restaurant to get answer we don't serve food till 6 pm. My blood pressure dropped and I almost past out because no one wanted to serve me foooddd. WTF do not come to this hotel. Poor customer service. I when to sports bar I ordered 3 times food Read less
Image of the Tripadvisor rating ABSOLUTELY HORRIBLE

Jan 17, 2025 melanie m

Came here for a wedding and I’ve only been here for about 4 hours and it’s the worst experience I’ve ever had as a traveller. The hotel arranged our private airport transfer - after over an hour of waiting we’re told that there’s “traffic” and then “mechanical issues” with our private transfer and asked if we can do a shared shuttle service… Read more
Came here for a wedding and I’ve only been here for about 4 hours and it’s the worst experience I’ve ever had as a traveller. The hotel arranged our private airport transfer - after over an hour of waiting we’re told that there’s “traffic” and then “mechanical issues” with our private transfer and asked if we can do a shared shuttle service instead. When speaking to the other passengers we found out that they had the same issue and were told the same excuses about their private transfer. We’re all staying at the same hotel. Once arriving to the hotel we are waiting to check in for another hour because they could not find our room reservation. Once we finally got our room we had trouble locating it on the property and when we asked several bell hops for assistance we received no help. The rooms are extremely outdated, the beds are not comfortable (I can feel the spring) and there are no elevators. The food is disgusting and there are long wait times for the one buffet on the property. I’ve been here for 4 hours and if I wasn’t here for a wedding I would have never booked this hotel and I recommend no one ever stays here. As someone who has stayed in countless of 5-star resorts, this place has more in common with a motel 6 or a super 8 than any 5-star resort I have been to across the world. Read less