Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Cancun

Star rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (15742)
  • Very good (3011)
  • Average (1605)
  • Poor (926)
  • Terrible (1206)
Image of the Tripadvisor rating Good Times

Feb 27, 2025 Dylan C

The best service and the friendliest staff around by far! Paola & Moisés are top notch! If we go on another family vacation this is the destination we will definitely visit again. Thank you for treating us like family. We appreciate everyone on the resort.
Image of the Tripadvisor rating This place is not worth it

Feb 27, 2025 Curiosity792209 Milwaukee, Wisconsin

We came for my father in laws 60th bay celebration with our 3 year old son. This place was a huge let down to say the least. The rooms were really Run down. The finishing on the headboard of the bed was coming off. The Bathroom had a wooden piece essentially broken. Our safe broke with our belongings in it. The service was even worse than how… Read more
We came for my father in laws 60th bay celebration with our 3 year old son. This place was a huge let down to say the least. The rooms were really Run down. The finishing on the headboard of the bed was coming off. The Bathroom had a wooden piece essentially broken. Our safe broke with our belongings in it. The service was even worse than how the hotel looked which I didn’t think was possible. At the restaurants we had to ask 3 different times for waters for the table and then another 4 times for spoons when our soup arrived. They didn’t clean our rooms until 5 pm some days. Read less
Image of the Tripadvisor rating Lipstick on a pig

Feb 27, 2025 julied43 ohio

Went with another couple who had previously been her years ago. I have travelled all over Riviera Maya and this was just not what I expected. First thing to remember is the resort is divided into two sections. Adults only and family. I will give you more on that later. We check in which was fairly easy. then we get passed to someone whose job… Read more
Went with another couple who had previously been her years ago. I have travelled all over Riviera Maya and this was just not what I expected. First thing to remember is the resort is divided into two sections. Adults only and family. I will give you more on that later. We check in which was fairly easy. then we get passed to someone whose job was vacation planner. She immediately started the hard sell on becoming a rockstar club member. After being told uno at least 10 times she finally stopped asking. She was supposed to send daily event newsletters. After day 2 I had to ask as they never came. We go to our room . We had reserved a two story suite with the upstairs deck and tub. we had requested a specific building a did the other couple we were traveling with but absolutely nothing came of that. First thing I noticed when we got to the room was the stairs are painted almost black and there is one tiny light at the top of the stairs.The stairs are uneven and just slightly dangerous. when we got to the top of the stairs we had to use our entire body weight to open the door and then it scraped against the floor, The floor to the room looked like it hadn't been cleaned in weeks. We went back down to reception and requested another room. No apologies but they did give us another room. I left the card on the bed for clean sheets and it took 3 days for that to happen. I know this because there was a spot on the sheet that was there for the first 3 days We had no housekeeping the 3 days . I finally called down and made sure someone got to our room. We went without any soap shampoo or conditioner in the dispensers the entire time we were there. Each day I left a note with a tip for the cleaning staff but it seemed to make no difference. There's an adults only pool which is very nice . Service around the pool was very good. But if you dont get out by 6 am all the chairs around are spoken for. By day 4 the pool needed a really good cleaning. Bugs and debris from work being done was all over the pool.Drinks at the pool were good and the guys working the pool bar worked their butts off. Adults only restaurants. There are a few but a good portion of the restaurants allow children. I found them very loud almost cafeteria style noisy. Food was ok. At many of the restaurants the salads and appetizers were rinse and repeat. there was no enjoying a relaxing meal. It was order everything at once and turn the table as quick as possible. Again the staff was extremely pleasant and hard working. If you are looking for a beach this is not your resort, The beach is a bunch or rocks and has little inlets of water. The family section is fairly large and I can see where this would appeal to families looking to get away. They were doing a lot of painting while we were there but all in all the resort feels dirty and just run down. My recommendation especially if you are looking for a kid free vacation do book here Read less
Image of the Tripadvisor rating Destination Wedding week

Feb 26, 2025 Dreamer40178371185

We recently stayed at the Hard Rock Mayan Riviera with a group of 57 for our destination wedding, we had a wonderful experience! The beach was amazing, kids were able to enjoy it daily (very clean!). The resort itself was clean and had many activities and the best entertainment, our wedding was simply a dream come true- the staff did a great job… Read more
We recently stayed at the Hard Rock Mayan Riviera with a group of 57 for our destination wedding, we had a wonderful experience! The beach was amazing, kids were able to enjoy it daily (very clean!). The resort itself was clean and had many activities and the best entertainment, our wedding was simply a dream come true- the staff did a great job coordinating, DJ played exactly what we wanted and our photographer, Jose, from JJ Studios, was nothing short of fantastic- he made us have fun while taking photos and we felt comfortable, not to mention they turned out so beautiful! Our only issue was with a guests room and the slow response time from maintenance, otherwise, we would highly recommend this hotel. Read less
Image of the Tripadvisor rating Angel and Nahum

Feb 25, 2025 Cindy B

Angel and Nahum were our servers at WAI on 02/25/25. We received nothing but five star service!! They were both very attentive , conscientious and efficient. We would recommend both at any time and will definitely return! Thank you to both!