Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8413)
  • Very good (2638)
  • Average (1044)
  • Poor (452)
  • Terrible (378)
Image of the Tripadvisor rating Dreams Resort

Jan 22, 2025 Benjamin S

Resort was vey clean and very beautiful . The food at the resort ranged from average to excellent. It did get loud a couple times during sleeping hours. The staff at Dreams Resort were very friendly. The people who work and manage this resort can be very proud.
Image of the Tripadvisor rating 5 stars to the staff! 10 stars to Vidal 💙

Jan 21, 2025 Regina W

My experience was fantastic from the moment we arrived until the moment we left the room was beautiful. It was my partner‘s birthday so I reached out to Vidal in concierge services and he decorated the room with minimal information from me. The staff was very inviting. they always remembered us by name Even the staff that didn’t come in direct… Read more
My experience was fantastic from the moment we arrived until the moment we left the room was beautiful. It was my partner‘s birthday so I reached out to Vidal in concierge services and he decorated the room with minimal information from me. The staff was very inviting. they always remembered us by name Even the staff that didn’t come in direct contact with us always greeted us with a warm hello. Again, I cannot brag about Vidal enough. Everything was so smooth because of his efforts he went above and beyond for us. Also, upon arrival into the room was cake and champagne for my partner’s birthday outstanding! Read less
Image of the Tripadvisor rating Highly recommended for families!

Jan 20, 2025 Wander07147391236

Wow! Dreams Riviera Cancún was just lovely! So many activities, great food, and accommodating customer service. My husband and I took our 4 kids (ages 3,6, 9 and 11). They loved the Explorers Club so much that we went to pick them up twice and they begged to stay. Vero, Andrea, Ale, Yareth, Mariely and Fatima were great with kids and so so sweet!… Read more
Wow! Dreams Riviera Cancún was just lovely! So many activities, great food, and accommodating customer service. My husband and I took our 4 kids (ages 3,6, 9 and 11). They loved the Explorers Club so much that we went to pick them up twice and they begged to stay. Vero, Andrea, Ale, Yareth, Mariely and Fatima were great with kids and so so sweet! We will visit again!!! Thank you everyone! Read less
Image of the Tripadvisor rating Uzzi is the man!!!

Jan 20, 2025 24fosterl

Took an awesome Spanish lesson with Uzzi. Lots of laughs and a little bit of Spanish. He was very engaging and very inviting. As someone who knew no Spanish, I was right at home with other guests! I know all the important phrases like how to ask for a beer and ask peoples' names. Great guy! Brrrrru!
Image of the Tripadvisor rating Clean well manicured resort

Jan 20, 2025 Dan S Ontario, Canada

This resort is beautiful. From the well manicured grounds, to the raked beach and infinity pool this resort delivers a very relaxing, clean and enjoyable vacation. Recently travelled with family for 60th birthday (3 rooms) and the only complaint that we had was that some of of rooms refrigerators were not stocked daily. Told the concierge/UVC rep… Read more
This resort is beautiful. From the well manicured grounds, to the raked beach and infinity pool this resort delivers a very relaxing, clean and enjoyable vacation. Recently travelled with family for 60th birthday (3 rooms) and the only complaint that we had was that some of of rooms refrigerators were not stocked daily. Told the concierge/UVC rep and it was quickly resolved. The only other issue noticed upon arrival is that the kids water park is front and center as you enter the pool area - this should be off to the side in my opinion. Other than that, there are good selections of spirits (make sure you ask for them specifically), restaurants are good and staff is amazing. I highly recommend this resort - it's our 3rd time here and it never disappoints. Read less