Dreams Sapphire Resort & Spa

Puerto Morelos, Mexico

Star rating

Deluxe Tropical View King
Waterpark
Preferred Club Junior Suite Beach Front Swim Out
Preferred Club Junior Suite Ocean Front
Preferred Club Master Suite Ocean Front
Preferred Club Master Suite Ocean Front
Main pool
Preferred Club adults-only pool
Explorer’s Club Splash Park
Barefoot Grill
Himitsu
Portofino
Bordeaux
Bordeaux
Coco Cafe
The Spa Circuit
Preferred Club Master Suite Living Room
Standard Bathroom
Fitness Centre
Core Zone
Preferred Club Junior Suite Swim out Double
Preferred Club Indigo Two-Story Villa 2 Queen Beds - Rendering
Preferred Club Indigo Junior Swim Out Ocean Front king - Rendering
Preferred Club Indigo Rooftop - Rendering
Deluxe Tropical View King
Waterpark
Preferred Club Junior Suite Beach Front Swim Out
Preferred Club Junior Suite Ocean Front
Preferred Club Master Suite Ocean Front
Preferred Club Master Suite Ocean Front
Main pool
Preferred Club adults-only pool
Explorer’s Club Splash Park
Barefoot Grill
Himitsu
Portofino
Bordeaux
Bordeaux
Coco Cafe
The Spa Circuit
Preferred Club Master Suite Living Room
Standard Bathroom
Fitness Centre
Core Zone
Preferred Club Junior Suite Swim out Double
Preferred Club Indigo Two-Story Villa 2 Queen Beds - Rendering
Preferred Club Indigo Junior Swim Out Ocean Front king - Rendering
Preferred Club Indigo Rooftop - Rendering

The hotel

Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, and nestled along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Honeymoon
  • Wedding
  • Bar
  • Internet Access

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).

Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).

Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast.

New Preferred Club section – Indigo

New section featuring 70 beachfront suites and include the following benefits:

  • Dedicated Preferred Club lounge
  • Adults-only rooftop pool
  • Sky Bar rooftop swim-up bar
  • Exclusive access to Seaside Grill
  • Gohan rooftop sushi bar
  • Plus access to all other Preferred Club amenities throughout the resort.

10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Preferred Club- Indigo

- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties

- Gohan sushi bar, open for lunch and dinner

- Sky Bar.

Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.

5 pools, including a Preferred Club adults-only pool, and a children's wading pool. New adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a new splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9400)
  • Very good (3010)
  • Average (1252)
  • Poor (462)
  • Terrible (417)
Image of the Tripadvisor rating Rooms and Amenities

Mar 29, 2025 Paige R

The resort was absolutely lovely. Our room (930) was always so clean and tidy. Sandra, our housekeeper, did a wonderful job each day and always had a positive attitude. We were in building nine of the resort. The room always smelled fresh and had everything we needed every day. Thank you, Sandra!
Image of the Tripadvisor rating Spring break 2025

Mar 28, 2025 kylew20162016 Chicago, Illinois

Jacinto from El Patio is the best. 5 star service from him. Resort is great for kids. Food is above average and service is immaculate. Will come back for sure. Pool is huge and there’s always something for the children to do, including the water slides — which we did every day
Image of the Tripadvisor rating You can make the best of it- but you shouldn't.

Mar 28, 2025 Whitney G Jaffrey, New Hampshire

This is an honest review, and I will preface it by saying that we made the best of it and had a good time, but I would never book this resort again. First, this resort is a 3 star at best. To call it a 5 star is honestly a little funny. Here is our take from our family vacation with ages 40, 38, and 7yo twins: Location: it is far away from… Read more
This is an honest review, and I will preface it by saying that we made the best of it and had a good time, but I would never book this resort again. First, this resort is a 3 star at best. To call it a 5 star is honestly a little funny. Here is our take from our family vacation with ages 40, 38, and 7yo twins: Location: it is far away from everything with a long road to get to it. This part we loved- we don't like leaving the resort so it wasn't a problem and I liked how it was far enough from the hustle and bustle of Cancun. Resort Grounds/Buildings: Maintenance has not been done on this place for a while. There's areas that look like an actual dump- (like the side of the spa which we had a view of from our room) and things were falling apart. Our slider door handle completely came off and although the AC blew cold it made a sound that resembled someone rattling the door handle so I woke up constantly in a panic. Pool/Beach/Waterslides: The pool was nice, however, if you didn't wake up before 6am to claim a chair you would not get one. Some families would claim 10 chairs with kids floaties and the resort staff did nothing about it. The beach was completely covered in seaweed which I know they cannot control, but they could at least try to clean it up. Waterslides were the saving grace for our kids- they absolutely loved that part and there weren't long lines at all. Food: This was by far my biggest issue. To be fair, we are foodies, but I can also eat pretty much everything and this food was barely palatable. The buffet breakfast was a bust aside from the omlette station, and the only decent dinner restaurant was Portofino. Bordeaux seems to be the most popular (we had a 2hr wait time) but I am not sure why. I ordered clams rockefeller for an appetizer and it ended up being undercooked bay scallops covered in burnt cheese. There is nothing French about that restaurant- French people should be offended by that notion. Barefoot Grill by the pool had some great wings and mac n cheese for the kids- that was probably the best food we had here. To sum it up- if this is your first time at an all inclusive you will likely love it and have a great time. If you have experienced an actual 5-star resort before you will be hugely disappointed. It is possible to make the most of it like we did, but I would never book or recommend this resort to anyone ever again. It has actually tainted the Dreams name in my opinion, and I will look outside of the Hyatt chains in future because of it. Read less
Image of the Tripadvisor rating Awesome preferred club, best view and friendly staff.

Mar 28, 2025 Moukmany W

Ivan was such a delight, his welcoming was so warm, so helpful in locating the items we left behind and amazing the entire stay. The preferred club was exceptional, amazing roof top bar and swim out. Missing the resort already, definitely wanted to stay longer.
Image of the Tripadvisor rating Wonderful ambience

Mar 28, 2025 Peyson R

Good service, great food!! My partner and I enjoyed our meals and the staff was friendly and wonderful. I had the steak stuffed with sausage, and my partner had the chicken fajitas. Both delicious, and all the apps were great as well with sizeable portions. Would return again in a heartbeat!!