Disney's Coronado Springs Resort

Beautiful resort! Wonderful staff and the rooms are bigger than other resorts I found. They clean the rooms every 2nd day. WE stayed in the Cabanas right in front of the pool. We have a great room. Bus stop is a little walk over. We had a laundry room i our area so it was convenient and walking to the tower is 2 mins away. All close by. Book a regular room and ask for Cabanas 8 and you'll be in this area. The resort is also close to most all the parks. Buses in the morning were passing every 3-4 minutes. Food court isn't too bad. I liked all the items we chose for fast food and then they have tons of great sit down restaurants to choose from. Main pool is busy with families and activities but we stayed in our quiet pool area and loved it! Read less

We stayed here on our holiday and sadly we wouldn’t return. The hotel grounds are lovely and very spaced out. It’s a huge hotel which I think doesn’t contribute to the personal touch we’ve experienced in other Disney hotels we’ve stayed in. It was over priced for everything and we got the feeling the staff, although nice, viewed you as just money walking through the door. We paid for an upgrade as a treat and got a lovely car park view which was terrible. The hotel would be perfect for some but not us I’m afraid, just our personal opinion of course. Read less

We are seasoned Disney Vacation Club travelers and have stayed at every DVC deluxe resort over the years. This was our first experience at a non-deluxe Disney property, and unfortunately, it did not meet expectations due to several operational shortcomings. We arrived at the resort around 9 AM after a cruise and were informed that while our room was not yet ready- which we expected - we could park and take Disney transportation to the parks. Around 4 PM, we received a text stating our room was ready and that we could use a MagicBand or the app’s "Unlock Door" feature to access it directly. After arriving back to the property from the parks around 9 PM, we got our car to go directly to our room as instructed. We were in the Casitas part of the resort. Upon exiting the main parking area, you are taken to yet another security gate with NO INSTRUCTIONS to guests on how to use it! I have no idea why Disney expects guests to know how to operate their security gates with no signage but here we were. There was a keypad that had the word "Guest" in black lettering on tape on it. We assumed this was for us to use - but again, no sign, no instructions. We have stayed on different Disney properties many times before so we assumed that you hold the phone to the pad and click "unlock door." After trying this about seven times (and with a line of angry cars assembling behind us) we had to call security. The security personnel questioned our legitimacy as guests and asked for our room number, which was not immediately visible in the app. With poor cell service at the gate, they had to verify our reservation by name, all while a growing line of frustrated guests and buses formed behind us. After a lengthy exchange, security reluctantly let us in, advising us that we should have checked in at the front desk for physical keycards—despite the app instructing us otherwise. If Disney is aware that the app is unreliable, why not proactively inform guests to pick up physical keys upon arrival? They said we should have gone back to the front desk to get physical keys since the "app doesn't work all the time." So, just to confirm, they know the app doesn't work, we arrive at a gate with no instructions, but we were supposed to know to put the car in reverse, drive back to the front lobby to stand in line to get keys? What kind of magical experience is this? The resort is massive, and the app’s "directions to room" feature also failed. Navigating the property late at night with poor signage made the experience frustrating. When we finally reached our room, as feared, the "Unlock Door" feature did not work. This left us stranded outside at 9:30 PM, with our luggage, waiting for assistance. After calling the front desk, a staff member arrived 15 minutes later with keycards but this was immensely frustrating. The room was clean, but the bathroom has a motion sensor FAN that activates when you walk close to it and it was broken and sounded like a jet engine. You could hear it from outside the room, it was that loud! We requested two blankets upon check-in, and the staff assured us they would arrive "in a few minutes." An hour later, they had not arrived, and exhausted, we canceled the request. You can imagine my surprise when 25 minutes later, we get a loud knock on our door. We were sleeping, so we tried to ignore it, but they kept knocking. Any guesses on who it was? Housekeeping, with the blankets we had requested, that never showed up, that we cancelled the request for. We did not appreciate being woken up like this at what was now well past 10:30 PM. As far as a good nights sleep, Disney (and other hotels) would do well to note that a party of (what sounded like) eight, should NOT be on the top floor. We were on the second floor and the party above us was RIDICULOUSLY loud until 12:30 AM the next day. Kids jumping off beds onto the floor at midnight - this should not be happening. I understand that the hotel cannot control rude guests but they can control where they put large parties. The next day, we returned from the parks to find that housekeeping had not replaced our towels or done any cleaning - and that no one showed up to fix the fan. A manager attempted to call us but did not leave a direct number. When we called back, we were routed through multiple departments for 20 minutes before reaching the right person. The manager was understanding and offered a partial night’s credit, which we appreciated. However, he confirmed that Disney is fully aware of the "Unlock Door" feature’s frequent failures due to inadequate Wi-Fi coverage. Given Disney’s $178 BILLION dolar market cap, it is baffling that they have not resolved this with Wi-Fi extenders. And quickly. If the issue persists, guests should be informed BEFORE arrival that they will need to visit the front desk for keycards. This experience fell well below Disney’s usual standards. The lack of clear instructions, repeated technology failures, delayed service, and poor guest communication were frustrating and avoidable. Simple solutions—such as better signage, improved app functionality, and faster response times—would significantly improve guest satisfaction. Read less

My daughter and I stayed in the Cabanas section (Near bus stop 4) and I thought this was a wonderful hotel. The room was spacious and the beds were very comfortable. It does not have that "Disney" feeling though, so it is a good choice for someone who may not be as into the Disney Experience? The front desk was very helpful and bell services were great at keeping my luggage in storage, and bringing it to our room. I checked in before a day at the park, but had taken all of our luggage to the front so I didn't have to drag it from the car to the room later. Read less

Decent 3 star hotel. Restaurant staff is not friendly except Frankie at Rix. Plan for at least a 50 minute wait for all restaurants plus another 45 minutes for food to arrive. Or simply plan to Uber elsewhere. Or eat the limited options at the Mercado. Pools were clean and well kept. Immaculate landscape! Rooms were very clean and beds quite comfortable! Bell service was very backed up so we waited 45 minutes for luggage delivery to the other side of the resort. Read less