THE Best Concierge I've Ever Had the Pleasure of Meeting
Jan 13, 2025 Lee S
As far as hotel accommodations go, the Beverly Hilton offered enjoyable amenities and comforts expected of staying in Beverly Hills. However, the Beverly Hilton has what no other hotel in which I've visited has: concierge Mrs. Hayedeh (pronounced like "Heidi") Lopez.
I called a couple of months prior to my first visit to Los Angeles (let alone…
Read more
As far as hotel accommodations go, the Beverly Hilton offered enjoyable amenities and comforts expected of staying in Beverly Hills. However, the Beverly Hilton has what no other hotel in which I've visited has: concierge Mrs. Hayedeh (pronounced like "Heidi") Lopez.
I called a couple of months prior to my first visit to Los Angeles (let alone Beverly Hills) fand was fortunately that Mrs. Lopez was working at the time to answer. I explained I needed to rent a tuxedo locally for a black-tie business event and was flying from the East Coast to attend. She provided me with both a name and number at Elite Tuxedo (2074 Westwood Blvd.) and told me to share that "Hayedeh from the Beverly Hilton" referred me. They could not have been any more accommodating -- especially since I was organizing all this over the phone from across the country in advance of my visit.
Mrs. Lopez and I kept in touch after that initial call, especially as the date to visit drew near. She asked me about transportation from LAX to the hotel. After politely declining her overtures to arrange the more expensive option offered from the Hilton, she gave me exquisitely detailed instructions to navigate to where at LAX I could retrieve alternative independent transport at a lot referred to as "LAX-IT." She remembered I had never been to the area or the airport and recognized how disorienting it may be, especially after flying over eight (8) hours. Her directions were spot on and I arranged my own transport to the hotel.
I was a passenger in this vehicle for all of five (5) minutes before I questioned the wisdom in not accepting Mrs. Lopez's offer of using hotel transportation. This particular driver was somewhat heavy-footed with the accelerator AND the brake, which served as the catalyst for a degree of motion discomfort I endured throughout the congestion of highway traffic allllllll the way to the hotel. If you have never experienced the stop-and-no-go highways in Los Angeles, may you never be in the position I was in - remembering that I willingly chose my reality vs. the multiverse alternative proposed by Mrs. Lopez where I would have been comfortable.
Upon my arrival to the Beverly Hilton, door service and front desk reception were wonderfully patient as I staggered out of the vehicle to check in. I did not get to actually meet Mrs. Lopez as she was not working the day of my arrival, but she still made me feel as though I was some kind of celebrity by having a chocolate welcome treat sent to my room on behalf of the Beverly Hilton. Interestingly, the staff member who delivered it refused a tip because "this is from the Hilton, sir." Because of my lack of appetite from the transport I chose and exhaustion from my journey, that kind courtesy Mrs. Lopez extended to me served as my only sustenance that day and night. I suspect if it was not for Mrs. Lopez taking interest in my particular travel itinerary, the Hilton may not have noticed me from any other guest that night (perhaps I am wrong; maybe the Beverly Hilton does this as standard operating procedure).
I finally got the chance to meet Mrs. Lopez for a few moments during her shift the next day. Because she was working, I was able to watch her balance answering phone calls, assisting her colleagues, engage other hotel guests looking for guidance or assistance on a whole range of situations (one needed help with a large package return, another with entertainment arrangements, another with restaurant reservations, etc.), and briefly welcoming me. She handled each challenge professionally and attentively, even though each was unique to each respective guest (and there was no lull between requests for her attention). She even provided me a set of "this is where you want to go" knowing I only had a few hours to sight-see before my business affair kicked off. If it was not for Mrs. Lopez's guidance, I would not have known to visit certain locations near Rodeo Drive with what limited time I had.
I obviously recommend the Beverly Hilton for a stay, but if you want a truly exceptional experience, only do so if Mrs. Hayedeh Lopez is working when you are staying there. She will do all she can ensure you feel like a V-I-P. To my experience, she really introduced the degree of luxury worthy of the Hilton reputation in Beverly Hills.
Read less
