One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.
Amenities
Bar
Swimming Pool
Safety Deposit Box
Fitness Centre/Gym
Internet Access
Close to City Centre
Restaurant
Where is it
On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.
Hotel information
1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.
Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.
1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.
Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: rollaway beds are chargeable, and are payable locally.
Based on 5908 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2820)
Very good (1755)
Average (789)
Poor (338)
Terrible (206)
Sheraton Riverwalk
Feb 19, 2025289jesChicago, Illinois
The Sheraton is a nice hotel, a bit vintage with a 90's vibe.
Staff is friendly and helpful.
The only complaint I have is the parking garage under the hotel.
Although it is owned by the city of Chicago, the elevators have been out of commission for weeks. I see people trudging up the stairs with their suitcases and I feel that something should…
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The Sheraton is a nice hotel, a bit vintage with a 90's vibe.
Staff is friendly and helpful.
The only complaint I have is the parking garage under the hotel.
Although it is owned by the city of Chicago, the elevators have been out of commission for weeks. I see people trudging up the stairs with their suitcases and I feel that something should be said. I only go with work equipment, not big suitcases. I hope they get this fixed soon, especially before spring break and summer.
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Mose a Class Act
Feb 16, 2025souptravelersssIllinois
Mose is a class act! He is a stellar employee. I was very impressed with his high level of customer service. I have not always experienced welcoming and positive customer service at this hotel. Mose has renewed my desire to stay at this hotel. He should be promoted to a higher position!
Very disappointed
Feb 11, 2025Karen B
Nothing was open
No bar, no restaurant, after travelling along way, it would have been nice to have a drink and food in the hotel very disappointing, when the cafe downstairs did open they could only offer us a buffet breakfast, nothing smaller.
Wonderful location!
Feb 3, 2025LeahWeidIndianapolis, Indiana
We stayed here twice. Once in December of 2024 and then again in January of 2025. We go as a mom/son aunt/nephew trip. We get adjoining rooms. The rooms are comfy with great views. You can request a mini fridge for the room. You can walk anywhere from this hotel. Parking is easy. Check in and staff are kind. The hotel and grounds are…
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We stayed here twice. Once in December of 2024 and then again in January of 2025. We go as a mom/son aunt/nephew trip. We get adjoining rooms. The rooms are comfy with great views. You can request a mini fridge for the room. You can walk anywhere from this hotel. Parking is easy. Check in and staff are kind. The hotel and grounds are super clean. They do "linger longer" which is an amazing perk. It costs a little more but it's worth it. We get to check in at 10 AM and don't have to check out until 2 PM.
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Wonderful and caring managers
Jan 25, 2025Terry B
Today's managers Cole and Dominque were wonderful. Cole the day manager extended our stay in a lovely suite, which we received as Bonvoy Platinum Members. Later, when our room phone wouldn't connect, I went down and informed Dominque the evening manager (turns out the phone was temporarily out-of-order). Dominque was so gracious and when she…
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Today's managers Cole and Dominque were wonderful. Cole the day manager extended our stay in a lovely suite, which we received as Bonvoy Platinum Members. Later, when our room phone wouldn't connect, I went down and informed Dominque the evening manager (turns out the phone was temporarily out-of-order). Dominque was so gracious and when she noticed that the lobby bar hadn't opened yet, she brought us both fountain diet cokes from Starbucks. This personal service made us feel very special. Friendly and attentive managers. That's our take-away from the Sheraton Grand Chicago. This is our 6th stay and will not be our last. Terry Brewer (Los Angeles).
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Sheraton Riverwalk
