Set on 15 acres of oceanfront, Andaz Maui at Wailea Resort is perfect for the sophisticated island traveller. Blending Andaz style with the feel of a luxury community, guest rooms are nothing less than sublime, furnished with modern touches such as private lanais and garden view showers. Just steps from Mokapu Beach, there are water sports galore. Feeling hot and bothered? There's a choice of sparkling pools to cool off in, or relax on the sun deck with a good book and something tropical from the poolside bar. The spa is worth a special mention; it includes 10 treatment rooms with the couples rooms featuring a private rain shower and floor-to-ceiling ocean views. Treat yourself to a day pass and take advantage of the sauna, seam room and heated plunge pool – you’ll come away without a care in the world! Dining is another treat – Morimoto Maui utilises locally sourced, season-fresh ingredients to blend Western and Japanese traditions. Meanwhile, Ka’ana Kitchen serves up some of Maui’s best family-style dishes whilst Bumbye Beach Bar is perfect for lunch by the pool.
Amenities
Kayaking
Kids Club
Families
Bar
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Valet parking
Beachfront location
Where is it
In the luxury resort community of Wailea, on the island of Maui.
Hotel information
320 rooms in Maui, including 35 suites and 30 villas. All with locally inspired designer interiors, private lanai, flat-screen TV with Chromecast™, Nespresso machine and electric kettle, complimentary mini-bar (with local snacks and nonalcoholic beverage, replenished daily), safe, hairdryer, iron and board. Resort View Rooms are inland-facing rooms with 1 king bed or 2 queen beds, sleeping maximum 4 adults or 2 adults and 2 children (2-12 years).
Partial Ocean View rooms with 1 king bed or 2 queen beds, sleeping maximum 4 adults or 2 adults and 2 children (2-12 years).
Ocean View rooms with 1 king bed or 2 queen beds, sleeping maximum 4 adults or 2 adults and 2 children (2-12 years).
Spacious Poolside Suites with direct access to an adults-only tranquility pool offer a separate living area, wet bar, a dining table, bathroom with a large soaking tub, a sleeper sofa and bedroom with 1 king bed, sleeping maximum 2 adults.
Partial View Suites have a spacious living area with a full-size sleeper sofa, private balcony with partial ocean views, separate bedroom with 1 king bed, sleeping maximum 2 adults.
Ka’ana Kitchen (signature restaurant serving buffet breakfast, dinner), Morimoto Maui (Japanese and Asian cuisine, lunch and dinner), Lehua Lounge (beachfront lounge with cocktails and small bites), Bumbye Beach Bar (poolside lunch), Mokapu Market (light snacks). Chef's Table at Ka'ana Kitchen* (exclusive dining experience with a six-course menu). Luau experience*.
5 pools including 3 ocean-facing, cascading infinity pools, a lagoon pool and an adult pool (for guests 18 years+). Spa* and salon*. Fitness classes including Yoga and guided meditation. Guided kayak tour. Stand up paddle board lessons. Snorkelling. Ukulele lessons. Hula lessons. Cocktail classes*.
Room service*. Valet parking $55 plus tax per night (payable locally, subject to change). Complimentary WiFi.
Resort fee of $50 plus tax, per room per night, payable locally (subject to change)
Resort fee includes: - GoPro Hero Camera Rental - GoPro Lab - Outrigger excursion - Guided kayak tours - Stand up paddle board lessons - Snorkel equipment use - Fitness classes (2x daily) - Single & tandem bikes - Ukulele and Hula lessons - Coconut husking - Photo session with Pacific Dream Photography - Walk story. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
* Denotes local charge.
Based on 4907 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3536)
Very good (710)
Average (352)
Poor (163)
Terrible (146)
Not as good as expected
Dec 11, 2024Traveler67264630990
Definitely not a 5 star service. Check-in was not good. I dont normally have to wait in line and stand to check in. Normally at this price point, I expect to sit and relax and the hotel come to me with drink and treats to do the check in process. The front desk forgot to give me towels and didnt explain much about what they offered. Not that I…
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Definitely not a 5 star service. Check-in was not good. I dont normally have to wait in line and stand to check in. Normally at this price point, I expect to sit and relax and the hotel come to me with drink and treats to do the check in process. The front desk forgot to give me towels and didnt explain much about what they offered. Not that I wanted a towel but if you offer it to guests, you have to do it for everyone. They cant seem to do the most basic, standard process right! Some employees are not friendly. You dont really see them greet you with a smile, it is more like they have to be there and serve you because they have to do it for a living but not because they want to be there! I didn't pay to stay with cash, but if you do, look somewhere else. Breakfast is good but it is pretty much the same everyday. I got it free for globalist, but not worth $49 + tax if you have to pay cash. Overall, I dont recommend it if you have to spend over $1k a night for it. The service is subpar
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AVOID! Save your $
Dec 7, 2024Annie_Banannie_3
Extremely disappointing for a luxury cost: delays, unresponsive, disruptive alarms, overcharges, and ZERO communication. Not the relaxing, special family trip we expected. Still no response to my msg only sent me this survey requests
Save your money go another Hotel
Dec 4, 2024Aldo R
A lot of money for what you receive .The hotel staff is very kind and friendly, you just pay a lot of money expecting to receive an incredible experience.
and it doesn't happen
Honestly save your money and go to another hotel The food is very expensive and the taste is very bland.
Deny responsibility for Slip and Fall Incident at Ka’ana Kitchen
Dec 4, 2024Last BTacoma, Washington
I am writing this review to express my disappointment regarding a slip-and-fall incident I experienced at Ka’ana Kitchen at Andaz Maui at Wailea Resort on November 24, 2024. Despite my attempts to address this matter with the restaurant's management, their handling of the situation has been deeply unsatisfactory, leaving me with no choice but to…
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I am writing this review to express my disappointment regarding a slip-and-fall incident I experienced at Ka’ana Kitchen at Andaz Maui at Wailea Resort on November 24, 2024. Despite my attempts to address this matter with the restaurant's management, their handling of the situation has been deeply unsatisfactory, leaving me with no choice but to escalate my concerns to you.
While bringing food to my table, I slipped on a wet floor caused by spilled pineapple. The fall was not only painful but also deeply embarrassing. I sustained significant bruising to my elbows, buttocks, and tailbone. Additionally, my cell phone, which was in my back pocket, was damaged, resulting in a cracked screen and cover.
When I was initially seated, I noticed that the floor under the table and chairs was wet and slippery, likely due to spilled water or juice. I immediately brought this to the server’s attention. However, no action was taken to address the hazards. After my fall, the server assured me that a manager would come to speak with me to address the incident, but no one approached me.
Although a medical staff member provided ice for my bruises, I was too embarrassed to discuss the full extent of my injuries, particularly to my tailbone, in a public setting. The staff member took my contact information and assured me someone would follow up with me. Nine days later, I had still received no communication. When I finally contacted the restaurant, they declined responsibility for the damage to my phone, citing a delay in reporting, despite their failure to follow up as promised.
I find the restaurant’s position inconsistent and unacceptable for several reasons:
1. Failure to Follow Up: The restaurant’s management promised to contact me, yet failed to do so for nine days. This delay contradicts their assurance and places an unreasonable burden on me to initiate communication while recovering from injuries.
2. Focus on Recovery: Following the fall, my priority was my physical well-being, not inspecting my phone. I was in pain and shock and relied on the promised follow-up to address related concerns, including property damage.
3. Guest Care vs. Procedural Priorities: Declining responsibility for property damage based on procedural grounds, while neglecting the duty of care to follow up with a guest injured on their premises, undermines trust and guest satisfaction.
I expect better from a Hyatt establishment. The combination of unsafe conditions, inadequate response at the time of the incident, and subsequent dismissal of my concerns is deeply disappointing.
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Bad pool experience
Dec 3, 2024Neha S
The hotel is clean and the people that work there are nice. But, we had a terrible pool experience. If you are interested in using the pools, I would recommend avoiding Andaz. People “claim” chairs by leaving one or two objects on the chairs and leave for hours at a time. Unfortunately, there are not very many poolside chairs available for use in…
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The hotel is clean and the people that work there are nice. But, we had a terrible pool experience. If you are interested in using the pools, I would recommend avoiding Andaz. People “claim” chairs by leaving one or two objects on the chairs and leave for hours at a time. Unfortunately, there are not very many poolside chairs available for use in the first place. The staff is not very helpful at removing the objects and making the chairs available to others. It is an absolute nightmare.
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Not as good as expected
