Sheraton New York Times Square Hotel

Midtown, New York

Star rating

Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby
Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 


Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

The destination fee is included in the price

Destination fee inclusions: 

  • $30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar.  The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated.  Any unused portion has no value upon checkout.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
  • (2) Big Bus sightseeing tour tickets per “stay” 


Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Please note: one person must be aged 21 years and over in each room at check-in. 

Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4034)
  • Very good (4070)
  • Average (2169)
  • Poor (937)
  • Terrible (804)
Image of the Tripadvisor rating Perfect for theater enthusiasts

Feb 23, 2025 t1dtravelmom Parker, Colorado

The staff were excellent. The location was perfect for going to the theater and catching the subway. The hotel is under construction with only one entrance through the garage working but otherwise we would certainly choose this hotel again.
Image of the Tripadvisor rating The Staff Made It!

Feb 19, 2025 Monjeme Orlando

Sometimes hotel staff make or break your hotel stay. Fortunately, three staff members made my 5-day stay extremely enjoyable – Charlette (Front Office Director), Kelly Chen (Housekeeping), and Joy (Front Desk). All three were extremely kind and went above and beyond the call of duty. So grateful! As far as the hotel is concerned, the rooms are… Read more
Sometimes hotel staff make or break your hotel stay. Fortunately, three staff members made my 5-day stay extremely enjoyable – Charlette (Front Office Director), Kelly Chen (Housekeeping), and Joy (Front Desk). All three were extremely kind and went above and beyond the call of duty. So grateful! As far as the hotel is concerned, the rooms are a decent size, the beds are comfortable, there is daily housekeeping, the gym is incredibly huge, the breakfast buffet is generous and tasty ($38), and it has an amazing location. Yes, it’s an old hotel, hence, the lobby renovation taking place which makes the temporary lobby crammed, but you can’t complain about the hotel being old and also complain about a major renovation taking place. All in all, a pleasant stay made memorable by the three ladies mentioned above. Read less
Image of the Tripadvisor rating Travel agent tried to get me to move my booking to another hotel a week before travel. Wish I had listened

Feb 17, 2025 Welshy36 Swansea

Very poor. Really needs a big upgrade. Was wondering why so many people had takeaway food walking past. Found out while looking at the menu. First rooms that we had were not cleaned from the customers before. How can this happen?. Only Some staff members cared
Image of the Tripadvisor rating Good location but a lackluster experience

Feb 17, 2025 Rob S Fort Worth, Texas

This hotel has some issues right now. Pluses: 1. Comfortable beds 2. Good water pressure 3. Great location. If you are in town to see Broadway shows or go to Carnegie Hall, the location is very convenient. Problems: 1. Inadequately staffed check-in. We waited in a 45-minute line to check in. The Sheraton Times Square is a giant hotel and there… Read more
This hotel has some issues right now. Pluses: 1. Comfortable beds 2. Good water pressure 3. Great location. If you are in town to see Broadway shows or go to Carnegie Hall, the location is very convenient. Problems: 1. Inadequately staffed check-in. We waited in a 45-minute line to check in. The Sheraton Times Square is a giant hotel and there were only three agents staffing check in with a huge throng of people in line. The lobby was crowded and very cold, which made the experience additionally unpleasant. 2. The posted price does not include an additional $35/day/room charge, which you can apply to food and beverage. But if you do not use it on a particular day, you lose it. You also cannot use it on the day that you check out. 3. The hotel is under construction. There was no associated noise during our weekend stay, but some ambiance is definitely lost in the public spaces. 4. The breakfast is overpriced and not great ($40pp). The quality is about what you would expect from a causal hotel next to a freeway with a free breakfast (e.g. Hampton Inn). You will do much better crossing 53rd street and having breakfast at La Grande Boucherie. 5. There is no room service. So, the hotel is not really full-service at this time. 6. The double rooms have full sized beds and not queens. So, if you're planning on sleeping four people, it's going to be cozy. 7. The no smoking policy does not seem to be well enforced. Our hallway and the entryway of our room smelled of pot smoke on arrival. 8. They charge for checking bags at the desk. In summary, the Sheraton Times Square is providing a "Spirit Airlines" type experience right now. Technically, you'll get what you need where you need it. But it's a budget experience with hidden costs and extra charges. Read less
Image of the Tripadvisor rating Complete Trash hotel

Feb 16, 2025 ScottF140 Minneapolis, Minnesota

This is place should not be a Marriot brand. It is complete garbage from top to bottom. Let me list out just some key issues- Staff does not have any idea what’s actually happening at the hotel. Dirty, including duct, tape on carpeting in the floors, broken thermostat in my room, hair on my shower floor, found a woman’s sweat sweater in the drawer… Read more
This is place should not be a Marriot brand. It is complete garbage from top to bottom. Let me list out just some key issues- Staff does not have any idea what’s actually happening at the hotel. Dirty, including duct, tape on carpeting in the floors, broken thermostat in my room, hair on my shower floor, found a woman’s sweat sweater in the drawer next to my bed so that was different, most of the cardio equipment has something broken with it- should I continue? There is no concierge’s room anymore and the $30 they give you for food credit cannot be used on day of checkout, but they don’t tell you that either. So when you go to use it and you get charged for your corporate card you find out later and then they make you feel bad for doing you a favor for giving you the $21 back. Don’t waste your time stay somewhere else there’s so many more options . And garbage outside rooms from the night before the night before.. Elevator pad busted as a bonus. Your welcome. Read less