Dreams Playa Mujeres

Playa Mujeres, Mexico

Virgin rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside grill and snacks), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5479)
  • Very good (1369)
  • Average (658)
  • Poor (331)
  • Terrible (318)
Image of the Tripadvisor rating Excelente!! Thank you Roxana for everything all the staff thank you 😊

Dec 17, 2024 Excursion12852477187

Room was clean, bedding very comfortable!! Entertainment staff by the pool very nice so fun!! Roxana was very helpful in helping me celebrate my hisbands birthday!! Bartender Elbi was super nice and helpful! We were here for a wedding and the staff helped us have a wonderful time!! I had my hair and lashes done and she was wonderful!! I wish I… Read more
Room was clean, bedding very comfortable!! Entertainment staff by the pool very nice so fun!! Roxana was very helpful in helping me celebrate my hisbands birthday!! Bartender Elbi was super nice and helpful! We were here for a wedding and the staff helped us have a wonderful time!! I had my hair and lashes done and she was wonderful!! I wish I knew everyone’s names ! Thank you family for helping us feel at home! Read less
Image of the Tripadvisor rating Family time

Dec 16, 2024 Bartosz S

It was the best time in our lives! Beautiful stay, views. Great stuff! We thank a lot Roxana - our pool consierge! Great person, really helpful! Best time ever! The food was really delicious and fresh. Room was always clean. Pools arÄ™ beautiful and clean
Image of the Tripadvisor rating Dreams made our dreams come true!!!

Dec 14, 2024 Candace R Pearland, Texas

Dreams is a resort that is like no other! All inclusive is the perk and I expected that but what I didn’t expect was the amazing attention from the staff and how they took care of my husband and I from arrival to departure. We were greeted by the nicest staff Isaiah and Juan. Juan took care of us the whole time by letting us know about… Read more
Dreams is a resort that is like no other! All inclusive is the perk and I expected that but what I didn’t expect was the amazing attention from the staff and how they took care of my husband and I from arrival to departure. We were greeted by the nicest staff Isaiah and Juan. Juan took care of us the whole time by letting us know about entertainment, resort perks, room accommodations, and set up our reservations back to the airport after our stay. whatever we asked for or needed, he was there! The staff made this place feel like home. I came as a guest and left as family member. My husband and I are bringing our whole family in a month because we loved it so much!! Thank you Juan, Isaiah, and staff for giving us the 20th. anniversary/ 50th. birthday of our dreams… I guess that’s why they call it Dreams!!!! Read less
Image of the Tripadvisor rating Very nice beach resort.

Dec 13, 2024 Chris G

We spend a week here and had a great time. The beaches are amazing, there are plenty of pools, bars, and restaurants. Lots of things for kids to do including a "kids club" where you can drop them off and pick them up later in the day. There are also a lot of fun activities, movies, BBQs, shows, games, and archery (shout out to Berenice, who… Read more
We spend a week here and had a great time. The beaches are amazing, there are plenty of pools, bars, and restaurants. Lots of things for kids to do including a "kids club" where you can drop them off and pick them up later in the day. There are also a lot of fun activities, movies, BBQs, shows, games, and archery (shout out to Berenice, who was very nice to my son and I). There's even a place where you can swim with the dolphins, but be prepared to spend hundreds of dollars to download some digital photos. If I had any complaints, it's that the restaurants seem to fill up fast. If you don't get there right when they open at 6, you'll be waiting an hour. Also, the hot tubs weren't hot at all, some were basically the same temperature as the pool. Still, a great place overall, especially if you have kids. Read less
Image of the Tripadvisor rating Couples stay - Dreams Playa Mujeres from Toronto, CAD 🇨🇦

Dec 13, 2024 Samantha S

We just got back from our stay at Dreams for our anniversary, just the two of us and we had visited from Toronto, Canada. It is most definitely a family resort and not so much a couples resort but you have full access to the Secrets Playa Mujeres next door which is adults only which is a great addition as you can go to any restaurant and use any… Read more
We just got back from our stay at Dreams for our anniversary, just the two of us and we had visited from Toronto, Canada. It is most definitely a family resort and not so much a couples resort but you have full access to the Secrets Playa Mujeres next door which is adults only which is a great addition as you can go to any restaurant and use any of their amenities at any time. We went for lunch and dinner and used their pool sometimes and it was great. There is a golf cart that they have that runs from Secrets to dreams as guests can come and go as they please which is a great addition as well. As far as service and food, it was wonderful. I have absolutely no complaints for any of this category. Service was wonderful, staff were always very attentive towards us, whether it was at the pool, the bars, the restaurants, buffet or room service/housekeeping. Absolutely 100% amazing service and the best I have ever received at an all inclusive. Food was also pretty good for an all inclusive. We don’t usually expect much from these types of places as they cook differently or don’t have the same items but the food was all around very good and we didn’t run into any issues with it. The buffet had lots of options from authentic to American and the al a carte restaurants for dinner also had good choices and plating and food quality was good. I would comment only on the Mexican restaurant as I believe they could maximize their menu a bit better and food quality but it still was good all around. As far as the evening restaurants, my only complaint would be that they don’t accept reservations so it’s first come first serve when you want to eat and they don’t recommend going between 7-8:30 which is prime dinner time. Every single time we ate, we either had to go and put our name on the waitlist and take a buzzer and wait for one hour or sometimes one and a half hours or we would know to eat later than 9pm to get a spot. The teppyanki is the only restaurant you can make a reservation for and you can only do it on their app and it’s only open from 1-2pm everyday and it fills up within the first 5 minutes or it glitches and you are stuck with a 10pm dinner time like we had. I would recommend to the resort to change this policy as I know several other people complained about the same time. With that being said these restaurants had great food and great service but no one wants to wait on a waiting list, reservation systems are way better and easier. Housekeeping was great, no issues at all. We had a lovely maid named Irene and she always tried to go above and beyond for us and ask us all the time if we needed any towels or anything at all. She greeted us with chocolate, introduced herself and we even dropped one of our clothing items from the balcony and she was nice enough to go and retrieve it for us. No issues with cleanliness in the room, the room was looked at or cleaned almost 3 times a day which was amazing and towels was never an issue. Sometimes they would come and knock on the door just to ask if you wanted extra towels or needed anything more in your mini fridge for drinks even after they had already come for the day. This was 100% wonderful and again one of the best I have ever had at an inclusive for cleanliness and housekeeping. Pool, beach, resort and landscaping was great. Resort is absolutely beautiful and fairly large and they maintain it very well. I always saw workers around the pool or at the beach fixing or doing something which was wonderful. Beach had barely any seaweed at all, very well maintained. It would be great if the resort could add a sports bar or some more activities as besides the pool and beach, there isn’t much to do. They do have a teen zone with a pool table and rock climbing but it’s exclusive for 12-17 which would be nice if it was welcome to anyone who doesn’t always like to be at the pool. Lazy river was nice but only for preferred club members so it would be nice if other guests got to use as well. The water slides are a nice addition and were fun for all ages. It would be great if they could add some more shops as they had two gift shops which were fairly small with the same items and not much selection to buy from for merchandise. Other resorts we have been too that are family friendly usually have bowling or mini golf and this resort definitely has access for one or more of these features which would be nice to see them add or a sports bar. Theatre was good and large but kind of out of the way near the lobby entrance so not a lot of people attend the shows. Shows could definitely improve but overall wasn’t a let down, pretty good. We enjoyed the spa and did a 50 min couples massage which was nice. The sauna and steam room are pretty intense but again we just don’t enjoy these features much in our own opinion but they are nice if you enjoy those things. Golf was great, they arrange a shuttle to bring you to the course, which is only just a bit down the road near the Atelier resort. Clubhouse is beautiful, driving range and rental clubs were amazing. Service was good, cleanliness of the course and carts were good. I would recommend playing the golf if you enjoy to play and you wish to spend out of pocket as it’s not included. Overall the stay was great and we had no major issues, I would recommend people with families looking for a higher end resort to stay here or I would recommend couples who want a bigger resort and more things but still want the option of privacy and no children to stay here as you can use secrets amenities as you please Read less