Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Room upgrades
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast.
New Preferred Club section – Indigo
New section featuring 70 beachfront suites and include the following benefits:
Dedicated Preferred Club lounge
Adults-only rooftop pool
Sky Bar rooftop swim-up bar
Exclusive access to Seaside Grill
Gohan rooftop sushi bar
Plus access to all other Preferred Club amenities throughout the resort.
10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Preferred Club- Indigo
- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties
- Gohan sushi bar, open for lunch and dinner
- Sky Bar.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
5 pools, including a Preferred Club adults-only pool, and a children's wading pool. New adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a new splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Based on 14201 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9220)
Very good (2945)
Average (1209)
Poor (443)
Terrible (384)
Our DREAM Wedding!
Dec 16, 2024Yasi M
My now husband I were fortunate enough to host our big fat Greek-Persian DREAM wedding on this beautiful property. We had 100 of ours nearest and dearest family and friends join in our celebrations. Carmen Martinez the wedding manager was phenomenal and exceeded every expectation one could have. Planning a destination wedding itself comes with a…
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My now husband I were fortunate enough to host our big fat Greek-Persian DREAM wedding on this beautiful property. We had 100 of ours nearest and dearest family and friends join in our celebrations. Carmen Martinez the wedding manager was phenomenal and exceeded every expectation one could have. Planning a destination wedding itself comes with a different degree of stress and anxiety, but Carmen, Lulu and Agustin went above and beyond in every way. The team ensured perfection and truly made our vision come to a reality and even threw in some beautiful surprises. The welcome party and wedding ceremony/reception were truly memorable and all of our guests are continuously raving about how much fun they had and how wonderful the staff were. We are beyond thankful to everything and cannot wait till our next visit!
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Great experience!
Dec 11, 2024Brittney G
First trip for our family out of country and we had such an amazing time. All staff were friendly. I loved how the staff also include the kids in their shows and events, it made them feel special! Our wedding was beautiful, and Grace was so kind and attentive as our wedding coordinator! We would definitely visit again!
Decent, not great
Dec 11, 2024Robert E
We stayed in new Indigo section, which was very nice. The food for the most part was decent. The buffet was lacking a bit at breakfast and lunch, so we stuck with the preferred options which were much better. My only complaint is that my wife was injured in a fall due to the shower being pitched the wrong way and it drained into the room,…
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We stayed in new Indigo section, which was very nice. The food for the most part was decent. The buffet was lacking a bit at breakfast and lunch, so we stuck with the preferred options which were much better. My only complaint is that my wife was injured in a fall due to the shower being pitched the wrong way and it drained into the room, causing her to slip/ fall on wet floor. Not a little water, but a ton. The resort did not do much to remedy, even after speaking with a manager. This section has newly opened, hopefully they remedy the problem.
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Totally recommend!
Dec 10, 2024Sarah R
Fantastic resort - beautiful food, friendly staff and spotlessly clean. The pool staff looked after us really well and the choice of restaurants was great. The ambience was relaxed and caring. I would recommend - best all inclusive I’ve been to
No bueno, except for the staff
Dec 10, 2024L J
This place was a disaster.. except for the exceptional pool and restaurant staff, they were fantastic; notably Tony at the main pool’s activities staff, and Victor and Gumer at Blue Water Grill. AMAZING PEOPLE. TIP THEM!
The hotel is rundown on half the property and falling apart (where we stayed), and the hotel lost its main power (ALL OF ITS…
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This place was a disaster.. except for the exceptional pool and restaurant staff, they were fantastic; notably Tony at the main pool’s activities staff, and Victor and Gumer at Blue Water Grill. AMAZING PEOPLE. TIP THEM!
The hotel is rundown on half the property and falling apart (where we stayed), and the hotel lost its main power (ALL OF ITS POWER) several times throughout our trip, leaving us in the black: shows were cancelled, dinner was over… A mess.
Also, the VIP services and activities desk lie about everything to suck you into things and then all the details change:
For example, our “timeshare tour” to receive a discount on activities was supposed to be 1.5 hours. We ended up having to cab 30 minutes away to and from another hotel, on top of another 2.5 hours for the lunch and presentation.. Allow at least 3.5-4 HOURS!
The Xcaret tour was great, but the hotel failed to tell us that we were the first to be picked up, followed by 1.5 hours of driving around picking other people up! And again on the way back home.
THREE HOURS of picking other people up never disclosed to us…. Awful.
And the food… par at best.
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Our DREAM Wedding!
