Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa — your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, stylish, and oh-so-comfortable suite. Whether you’re after a family-friendly suite or a romantic retreat complete with a private whirlpool, every room is designed to give you that home-away-from-home feel... if home came with epic views and daily housekeeping. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.
Amenities
Kids Club
Families
Bar
Evening Entertainment
Internet Access
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location
Where is it
Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.
Hotel information
406 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
All Inclusive includes: all meals and activities unless otherwise stated.
Room upgrades
Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.
Access to all restaurants and bars across the resort’s three Grand Palladium hotels, including: La Hacienda (International buffet-style restaurant, all-day dining). El Gran Azul (International buffet-style restaurant, all-day dining). Las Olas (beach bar and restaurant serving light bites, lunch). El Dorado (American steakhouse, open for dinner). La Adelita (Mexican cuisine, open for dinner). Colonial Lobby Bar. The Secret pool bar (adult-only). El Gran Azul Pool Bar. Xtra Time Sports Bar.
Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.
Choice of swimming pools. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).
24-hour room service*. Laundry service*. Concierge service. Medical service*.
* Denotes local charge.
Based on 11180 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (6700)
Very good (2445)
Average (1010)
Poor (558)
Terrible (467)
Save your hard earned $$$
Dec 16, 2024Tommy B
This resort is absolutely horrible. Upon reaching our room the fridge was stocked but not working, nor even plugged in. Took our issue to the front desk hoping to have fridge replaced. They kept telling us it would be handled(7 trips to desk).
End of day 2 we forced them to change our room because I had medication that I had to keep cold. Their…
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This resort is absolutely horrible. Upon reaching our room the fridge was stocked but not working, nor even plugged in. Took our issue to the front desk hoping to have fridge replaced. They kept telling us it would be handled(7 trips to desk).
End of day 2 we forced them to change our room because I had medication that I had to keep cold. Their fix was "well we can keep it here at the desk for you".... like wtf? Who the hell wants to keep running to the front desk every time they need to take meds.
Anyhow, off to new room we go on evening of night 2. Fridge works....
Go to get into jetted tub and there is no stopper to the tub. Took 2 days and several more trips to front desk to get a simple stopper for the tub. You can imagine the frustration.
The app for the resort that is used to book restaurants doesn't work properly so had to eat disgusting buffet food all we besides 1 night that we got it to work for the Brasilian restaurant, it was great and the restaurant was basically empty, probably because their app doesn't work for reservations.
The grounds are pretty and the wildlife is cool bit other than that this place isn't worth your $$$$.
And I don't like to complain but please people save your money and book elsewhere!!!!
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Pickleball Getaways in Cancun
Dec 15, 2024skol2019Goodyear, Arizona
This is our 3rd Trip to Cancun The Grand Palladium is a great all inclusive resort Great food and accommodations Saw the ruins at Tulum and swam in the Cenotes
Housekeeping Nightmare
Dec 15, 2024salleececeSan Carlos, Mexico
Lack of basic necessities such as pillows, blankets, and towels of various sizes. We didn’t need a lot, and we didn’t get much.
"Luxury" accomodations? (not)
Dec 15, 2024Kathleen OFairfax Station, Virginia
This place is not a luxury resort- the rooms are small, dark, and smell bad. The staff is not friendly or particularly helpful. The food is adequate but not exceptional. I was stuck here for a week, since my group had booked this resort specifically, but I would not visit them again. The beach is pretty, but crowded. That was the best thing I…
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This place is not a luxury resort- the rooms are small, dark, and smell bad. The staff is not friendly or particularly helpful. The food is adequate but not exceptional. I was stuck here for a week, since my group had booked this resort specifically, but I would not visit them again. The beach is pretty, but crowded. That was the best thing I could say.
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Tiered hotel with zero customer service
Dec 15, 2024RyanJHWVancouver, Canada
Went there with a large wedding and could not say enough about how poor the service was.
The hierarchy set up between the 3 sister hotels was a joke. Rooms smelt of mold, shower would not work, etc. Lines at front desk were short in size but took hours to get served.
Food often took over an hour to be served at dinner. During a family dinner,…
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Went there with a large wedding and could not say enough about how poor the service was.
The hierarchy set up between the 3 sister hotels was a joke. Rooms smelt of mold, shower would not work, etc. Lines at front desk were short in size but took hours to get served.
Food often took over an hour to be served at dinner. During a family dinner, they forgot the bride and grooms food.
The service felt as if they could not care less if people returned, and so we won’t.
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Save your hard earned $$$
