Hilton Waikoloa Village

Big Island, Hawaii

Virgin rating

Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen
Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4182)
  • Very good (3377)
  • Average (1798)
  • Poor (987)
  • Terrible (701)
Image of the Tripadvisor rating Birds of a feather, awful stay!

Dec 17, 2024 Carolynn T

This was a terrible stay for our family of 3. We were in the Palace Tower. We arrived at 10pm. We were told there was no food on the property at that time. They recommended that we call Domino’s pizza. Noise travels between rooms. We kindly asked to move rooms immediately upon entering our room because we could hear everything next door. They… Read more
This was a terrible stay for our family of 3. We were in the Palace Tower. We arrived at 10pm. We were told there was no food on the property at that time. They recommended that we call Domino’s pizza. Noise travels between rooms. We kindly asked to move rooms immediately upon entering our room because we could hear everything next door. They told me they were sold out and that we could not. There were two beds in the room and only 3 slim pillows on each bed. The bedding and everything else in the room was tired and worn out. Half of the tower was under construction, which we were not notified about beforehand. It was extremely loud all day long. When the construction dies down for the day, the birds come out! Oh, the horror. Don’t stay here if you’re wary of birds. This is on a whole other level of creepy. The pool was not crowded in the least, making me suspect the hotel was not sold out in the least. The lagoon, which I swam in 10 years ago, is just murky and I exited as fast as I got in. I saw most people avoided the pool bars and were bringing in their own drinks. If you take the train, the trip from your room to car could take up to 45 minutes. Our key cards were constantly not working. So, it can be over an hour ordeal just to get a new key from the front desk. I would never stay here again, even in another tower or a renovated room. Read less
Image of the Tripadvisor rating I would be very glad to stay here again

Dec 14, 2024 AngusMacTavish0 Commack, NY

We stayed a week and liked almost everything. Our room was totally adequate, with a view overlooking the golf course and the distant mountains. I particularly liked what I called 'the museum walk' but the natural beauty of the grounds is spectacular. I didn't use the pools, but we did go to the dolphin show. I liked the tram cars and the boats for… Read more
We stayed a week and liked almost everything. Our room was totally adequate, with a view overlooking the golf course and the distant mountains. I particularly liked what I called 'the museum walk' but the natural beauty of the grounds is spectacular. I didn't use the pools, but we did go to the dolphin show. I liked the tram cars and the boats for when I didn't want to walk. The luau was somewhat disappointing. Read less
Image of the Tripadvisor rating Never again.

Dec 10, 2024 Sara S

Rating this stay between poor and below average. Chose this place because it had a room with a sleeping arrangement that worked best for our family. The room in palace tower smelled of mildew and was dirty. The pullout couch was broken. There were crumbs in the cushions and in the sheets - on the floor. Mildew on ceiling in shower. Worn out tub… Read more
Rating this stay between poor and below average. Chose this place because it had a room with a sleeping arrangement that worked best for our family. The room in palace tower smelled of mildew and was dirty. The pullout couch was broken. There were crumbs in the cushions and in the sheets - on the floor. Mildew on ceiling in shower. Worn out tub with gross jets. We booked the room for five guests but were only given 4 towels and bedding for four people. Housekeeping remedied. Asked for a room change bc it was so bad. The front desk acknowledged the room was about to be renovated. They were very accommodating and were able to move us to another room in the same town. It was slightly better but definitely not worth the rate we paid (or even half the rate we paid). Less dirty. Less mildew. Floors were laminate instead of carpet. The people who moved into our original room smoked at least two nights on their balcony and the stench permeated our room. Even though it was against hotel policy there was nothing they could do to enforce the no smoking rule. Lagoon was nice. Pools were nice. Breakfast buffet was decent but not worth the price. Hotel provided vouchers so we could have one free breakfast, one drink and one ice cream during our stay. As a way to make up for the sub-par accommodations. It was nice but didn’t make up for the rooms or the stress. I would never stay here again. Read less
Image of the Tripadvisor rating Downside of the Hilton Waikoloa

Dec 4, 2024 Tracey S Vancouver, Washington

It's a gorgeous property, so why the 3 you ask? There's no beach here, you must walk over to the Marriott) unless you like the lagoon. We stayed in the Ocean Tower. You have to check in at this building if staying here and it's .69 miles from the parking lot. The tram is slower than walking (but good if you have luggage) and the boats weren't… Read more
It's a gorgeous property, so why the 3 you ask? There's no beach here, you must walk over to the Marriott) unless you like the lagoon. We stayed in the Ocean Tower. You have to check in at this building if staying here and it's .69 miles from the parking lot. The tram is slower than walking (but good if you have luggage) and the boats weren't operating because of labor shortage. They need more water stations around. The adult pool is great (barely anyone there) but it's right by the elevator that dings really loudly and very frequently. Like any resort, it's very expensive to eat here and there are few choices. The breakfast buffet was a good selection but very bland. There are laundry facilities (cost about $6/load plus $3/detergent). About half of Ocean Tower has been renovated with fridges and microwaves and great new balconies that you can see through much better. Our side was not. Old rooms don't have microwaves but you can request one for $. Ocean tower also has VERY loud birds in the courtyard. You can hear them in the room if you don't have the A/C blasting. We didn't mind it but just FYI. Our A/C leaked so we had to change rooms and you think it would have gotten us an upgrade for the hassle but no such luck. I wish they offered more fitness activities. There is so much beautiful grass and it would be fabulous to have yoga offered multiple times a day. Housekeeping was awesome and the main lobby smells amazing. I'm a Diamond member but not sure what you get for Diamond anymore. I think if everyone is a Diamond member, no-one is a Diamond member :) Read less
Image of the Tripadvisor rating This Property Has Declined

Nov 30, 2024 Donnarita1964 Victoria, Canada

Spent my 60th birthday here through the resort pass. Stayed here on a resort pass eight years ago and loved it. Grounds are beautiful. Lagoon area and pools are still lovely. What happened to the boats? We used to love them. Waterfall in main pool area gone. Water slide across from lagoon closed. Paid $50 for a teriyaki burger with yam fries, a… Read more
Spent my 60th birthday here through the resort pass. Stayed here on a resort pass eight years ago and loved it. Grounds are beautiful. Lagoon area and pools are still lovely. What happened to the boats? We used to love them. Waterfall in main pool area gone. Water slide across from lagoon closed. Paid $50 for a teriyaki burger with yam fries, a water and a lava drink. Burger meat was bland. Only ate half. Drink sizes have sure declined. $48 to park your car for the day? Good thing my overpriced, underwhelming burger charge was high enough to get my parking validated. Will not be back. First bad review I have written in many years of any establishment. I am usually an encourager. Left after four hours. Disappointing. Read less