Iberostar Jamaica is always the best!!
Dec 15, 2024 Jon M Monroe, New York
This was my first time staying at the Waves level at Rose Hall. I had stayed previously at the Grand and Suites. The vibes in Jamaica are just different. The Jamaican people are so welcoming and loving. I got the same energy from the Iberostar employees, huge smiles and always kind and open to conversation.
The room: I stayed in Room 1129 which…
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This was my first time staying at the Waves level at Rose Hall. I had stayed previously at the Grand and Suites. The vibes in Jamaica are just different. The Jamaican people are so welcoming and loving. I got the same energy from the Iberostar employees, huge smiles and always kind and open to conversation.
The room: I stayed in Room 1129 which was an ocean front room with a fabulous view. The room was spacious and the king size bed comfortable to sleep on. All the standard amenities were included to include cable tv, ceiling fan, air conditioning, wifi and mini-bar with beer and soda. The Iberostar is conscience about the environment and as such provides 2 large glass bottles to fill at water stations located throughout the property. Be sure to fill them up for use when brushing teeth and I do not use the tap water.
Opinion: I found the room to be cold, which I normally like, but at times it was too cold. If you are not a person who likes to sleep in cold, bring warm pajamas or turn the fan and ac off.
The bathroom: This is the one area that needs improvement. Specifically, the shower floor. It is not pleasant to look at with water marks and stains. It seems like a rather simple cosmetic fix. This room did not come with a bathtub which is not a big deal for me but important to point out.
Room service did a good job keeping my room clean and towels refreshed.
The food: I was a little worried since this was my first time staying at a ‘waves’ level resort. I can tell you that nothing felt cheap about this experience. The buffet was phenomenal. Jahmal at the breakfast buffet makes the best coconut pancakes, they don’t have them but I asked, and he hooked me up. We ate at Olivetti, the Italian restaurant back in March and were disappointed by the service and let the resort know. I am happy to report that Olivetti has shown great improvements in their service. In fact, they were my favorite spot for dinner. The staff and food at the smoke house was also great. Thank you all for the great dining experience.
The staff: The staff at Iberostar in general are worthy of praise. I did not receive a frown or a negative experience once during this stay. Some people who really stood out were Shane the bellboy, Jose who was all over the place from the front desk to the beach ensuring all was well. The entire Star prestige beach staff Leroy, Anecia, Kacy and Serene took good care of me and made me feel like family. One love to you all.
I feel inclined to put it out there to the world that while all-inclusive means your room, food and drinks are paid for, the staff works so hard, they deserve tips! Be sure to take care of your bartenders, room service, buffet and dinner staff and bellboys.
I cannot finish this review without acknowledging Susana from the Star Prestige lounge. She is courteous, knowledgeable, and professional. I had a slip during some rain and she ensured I was not injured, followed up with me later that evening and the next day. Additionally, Susana, Jose, and Shane as well as the entire staff at the lounge helped me through a flight cancellation and extended my stay. I am so grateful to be a prestige member because of employees like them.
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