LUX* Belle Mare

The hotel is superb, and every member of the staff goes above and beyond to cater to every request. The Ocean View Villa, with its temperature-regulated private pool, was spectacular and offered breathtaking views of the ocean. The restaurant Amari was truly the icing on the cake – an absolute must-visit! A special thanks to Suren, Girish, Swamy, Nilesh, Suraj, and their team for providing us with outstanding hospitality and a truly exceptional experience. Stay: Excellent Food: Excellent Service: Excellent Would definitely visit again! Read less

This was our 5th stay at Lux Belle Mare, the last being in 2019 before COVID. The staff are undoubtedly the reason we return over and over again. They make you feel so welcome and remember us instantly every time, even after a 5 year gap!! A lot has changed since we were there last and if you were a returner you would notice the changes, however if this was your first visit you would find the Lux Belle Mare to be amazing so I would still recommend this hotel to anyone, especially families. It is much more family orientated now so there are lots of children, whereas previously there were only a few. If you do have children, you will love it here, the set up for young children is on another level!! There are some changes that have been made that would possibly put us off returning. All inclusive guests now only have Beach Rouge and the buffet restaurant included in their package, whereas previously Duck Laundry was also included. This is now an additional cost with a 30% discount, the same as Amari. I do not think this is good value when you are paying so much more for All inclusive. There is not enough choice in the Beach Rouge menu if you are there for 10 days, especially when you are eating there at lunch most days and in the evening (there is not much difference in the 2 menus). Mondo buffet is ok, but when booking a luxury 5 star hotel, you do want to be sat down ordering from an Al a carte menu. The new Chef ? Nancy, seemed to have lots of issues. When she was in Beach Rouge, there seemed to be lots of food going back. It was much calmer and staff appeared much happier when she was not in, she also could not hide her feelings when dealing with unhappy customers, her face showed her annoyance. We booked to celebrate my 50th birthday, which was a week before our travel and a note was added to our booking. This was not acknowledged, whereas previously this was and we were not initially welcomed as a returner. Although this changed when we saw the regular staff from previous visits. I did get the chance to speak to the manager (who has now left) Gerhardt, to give him my feedback and he did arrange a complimentary visit to Duck Laundry, however, I did not get the impression that he was interested in the slightest but this may well have been as he has now left as manager. The staff however, are what make Lux Belle Mare phenomenal. I have to mention Bilall in Maison Lux who is so lovely, Vijay, Nilesh, Nitin, Bhawoo in Mixologist bar who never let you sit without a drink, Ashveena in Mondo (who was the sweetest and bought my granddaughter a present) , Neha, Harrish and Kris in Beach Rouge whose service is impeccable, Roopesh, Subi, Vishal and all the staff in Amari (where the food is out of this world! and thank you for looking after us so well) Satish, lifeguard around the pool who showed us the turtle, and the lovely Elvis and Gopee at reception along with lovely Hema in the back office. All of these people make us still want to return, even though it was not as good as previous visits. They treat you as family and Lux really need to do everything that they can to hold on to these people. If i could, I would bring them all home with me. Thank you to each and every one of you for making our holiday so wonderful. The niggles I mention are small in comparison to what you deliver daily and I am hoping management can fix these, but you are the people that make this hotel one that is so special - the youngsters should be looking up to you all and learning as you are the best and they can be too (such as Nilesh, who is one of the youngsters but has clearly learnt from the best - Vijay) ! xx So in summary, this visit was still fabulous, it was not on the level as previous visits, but this is purely down to the changes made by management. If the menu's improve, choices improve (being able to book at no extra cost to Duck Laundry for AI) we will return (as long as the people mentioned are still around!!) Read less

It was a dream come true to spend my holidays in such a beautiful island and amazing experience in the hotel. The staffs of the hotel were always here for the best service. But unfortunately there is one disappointment in this wonderful vacation. While making booking at the concierge with Mr Gopee, i was charged an additional Rs 300 compared to other clients who had the same booking. Hopefully i did not get scammed by him and that the additional money goes in his pocket. Nonetheless i keep a good memory from here. Read less

I want to extend my best thanks to all the Hotel staff that has been warm, caring and smiling. We have tried Indian, Chinese and Beach restaurants that were great, as well as the breakfast buffet. Hotel location and Beach really worth it. Special thank to Gopee at Concierge desk who made us really enjoy our stay and discover the areas ( despite a stay quite short) and to Gerald (and his team) at the WaterSport activities. Read less

Absolutely a luxurious 5* hotel. From moment of arrival to being waved goodbye on departure, the Lux went beyond our imagination. The staff are very attentive, welcoming and friendly and try and assist as able. For those who don't speak French, they all spoke good English! The whole resort is very clean and well maintained. The rooms are spotless and housekeeping are amazing daily. The in room mini bar is amazing plus and lovely to have as an option. The resort is easy to get around with beautiful grounds and beach. It is more breezy on the east coast which can make the current stronger when swimming out to the coral - we were unlucky with the weather with several days leading to strong winds making swimming difficult and not able to snorkel but this is a tropical island coming into cyclone season. Either way the beach is beautiful and you can walk several km in either direction. concierge were brilliant at helping to arrange horse riding on the beach - again had to be cancelled one day due to the weather. The riders are very helpful and walk with the horses if you are a beginner. The food and options for food is amazing - there were plenty for gluten free which is unusual! The cakes and patisserie options were stunning. We ate both buffet for dinner and a la carte and both were excellent with something different each night we ate the buffet. Our thanks to Sharon as well for her amazing skills with chocolate! The chocolate is amazing here, much more creamy and chocolate taste rather than artificial. Lux tries to make as much local food as possible and the difference in taste and quality shows. We really enjoyed our stay. Thank you to the Lux and we hope to return in the future. Read less