“The Sun does Rise Here!
Dec 17, 2024 Curious809464 Winnipeg, Canada
Nov 25 – Dec 02/2024 we travelled to Cancun & stayed at the Moon Palace Resort at the Sunrise lobby. There are 3 separate lobbies to this huge spread-out resort: Sunrise, Nizuc & the Grand. We had previously stayed at the Moon Palace (the Grand lobby) in 2019 (pre-Covid). As we stepped off the shuttle bus, everyone still receives a hot small…
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Nov 25 – Dec 02/2024 we travelled to Cancun & stayed at the Moon Palace Resort at the Sunrise lobby. There are 3 separate lobbies to this huge spread-out resort: Sunrise, Nizuc & the Grand. We had previously stayed at the Moon Palace (the Grand lobby) in 2019 (pre-Covid). As we stepped off the shuttle bus, everyone still receives a hot small rolled towel to freshen up with & the women are still handed a carnation flower. Thoughtful attentive gestures that already made us feel very welcome after a long day of travel.
We stayed in the Limon building that was attached to the lobby. This was a perfect location for us. It’s such a great idea that our all-inclusive wrist bracelet also incorporated the room key so we never had to worry about carrying a key for the room. We stayed on the second floor & had a nice view from our balcony overlooking the trolley waiting station. These trollies were constantly driving around to transport you around to the different lobbies, restaurants, pools, etc. There also is still a “lobby to lobby” full-sized air-conditioned bus that transported people from one lobby to another that came every few minutes – never a long wait although I think that may have been only at night?
We also had use/access to the Nizuc lobby, amenities & restaurants. We travelled back & forth between the Sunrise & the Nizuc lobbies. There was a day pass that could be purchased to spend the day in the Grand section or its restaurants but we never did.
Our room had a king-sized bed & a huge hot tub/jacuzzi close to the balcony sliding doors. The bathroom had the toilet & a large shower with a door to close for privacy. The bathroom sink was located just outside this area which meant while one person was showering, the other could be using the sink & mirror to get ready in the evening. Very convenient. There still is a hair dryer, a hair straightener & a curling iron available for use in the drawer by the sink. The room had a digital safe & the bar sized frig was stocked with: soft drinks, beers, water, juice packs. In the bar cupboard, there were 4 full sized bottles of alcohol: Tequila; Whiskey; Vodka; Gin. There was also a bottle of red wine & wine glasses. Wi-Fi was always readily available in the room. It was also quiet at night for sitting on the balcony or getting a restful sleep.
Our lobby had interesting shops, restaurants & a well equipped gym. Everywhere we ate, the food/service was very good. We were never disappointed. Often, we walked down the cement beach walk overlooking the ocean to the Nizuc or back to the Sunrise. We played tennis at the well-maintained tennis courts at the Sunrise & now there are also pickleball courts. Note: the Nizuc still has tennis courts also. At the Sunrise there was a Flow Rider pool, mini-golf, bike rentals.
Around the pools & the beach, there are lots of comfortable well-padded cloth chaises. There are so many pools to choose to sit at! There’s usually an umbrella & a small table between every 2 chaises. Towels are freely given out at the kiosks – no towel card required. The only problem with this, was some people would just leave their towels on the chaises although they were not returning so at times, it was difficult to ascertain whether or not the chaise was taken. This seemed to be a constant issue especially in the afternoons. In the mornings, it was easier to find free chaises especially as there are so many pools.
The beach always had some seaweed on the shoreline but there were tractors continually cleaning up this debris. The ocean was always murky so snorkelling would not be an option here. There was a water slide at one of the Nizuc pools but it wasn’t ever opened.
A Christmas wonderland was had set up for the Christmas season at the Sunrise resort. When we arrived in the early evening from the airport & were approaching the Sunrise lobby, we could see a special big Christmas area lit up. This huge Christmas wonderland was set up with lots of lights, a huge lit Christmas tree, big candy canes & wrapped presents, etc. With all the lights, this looked so “magical”. Its really for the kids but even us adults enjoyed it! After dinner we often wandered outside to visit Christmas wonderland again, especially since it was all lit up. We didn’t see Santa but elves & the Grinch were there! There was a special slide for the kids. There were various open “rooms” set up with Christmas themes that we took photos in. Inside an open-air tent area, there were desserts set up, an ice cream station, a churro station (being freshly made), a doughnut wall -these were edible & beautifully decorated with Christmas themes & a bar for the adults. We didn’t try anything just looked in awe! What a huge success this was for kids & adults! This made for a very memorable stay!
All staff work very hard to ensure you have a wonderful vacation & we were happy that its still has such high standards as we remembered. Thanks for a great stay at this impressive resort which we look forward to returning in the future.
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