Ocean Eden Bay

Ocean Eden Bay is a good choice for couples or a friends trip for those who want a vacation without kids running around. The added bonus of being able to fully use the Ocean Coral Spring side is what makes this resort a great option. Quick and dirty review: Checkin- garbage. It took an hour to get our rooms. There is no way that in today's age,this process should be more streamlined and efficient. Then I ended up in a room that already had guests... good times. To make it up to us, they gave us a 20-minute massage at the spa, which I and my sister in law fully enjoyed. I had emailed the hotel directly in advance to advise that we were celebrating 3 different occasions, an anniversary, and 2 birthdays, nothing special was done to acknowledge this, not even a banner on the door. Room: Spacious, comfortable, and clean. Fridge stocked daily. Cool egg-shaped swing on balcony. Tons of closet and storage space. In room safe. Air conditioning worked well. Food and drink: The food was excellent almost everywhere we went, including the buffet. The Japanese restaurant was fun. The chefs we had, Danearo and Fabian Campbell, were great. Steakhouse was a bit disappointing. The "steak" was more like a cutlet. We had better steak at the Italian restaurant, which was our favorite. Mike's coffeehouse was a favorite of ours. We went once or twice a day for cappuccino and pastries. Drinks were definitely on the strong side. They just free pour, so if you want a good tasting drink, you need to ask them to go light on the booz. Jason at the lobby bar made the best drinks as well as Nashenia at the pool bar. We didn't try room service on this trip. I will say we had a not wonderful dining experience at the Steakhouse. We were seated outside, which was fine because it was a nice night. Also seated outside was a large group of 20 somethings. They thought it was appropriate to bring a personal speaker and play hip hop music loudly. They were all loud and obnoxious. We asked our waitress if they could be asked to at least turn their music down because we couldn't even hear each other speak. A supervisor, I think, came out and spoke to them. They turned it down for about 5mins and then back up it went. Nothing else was said. In fact, they got louder. It's not a pleasant experience. This should not have been permitted. Everyone is there to enjoy their vacation, but there is a time and place for everything. It was just rude. Grounds: Landscaping was well kept, and grounds were clean and maintained. There was always staff out cleaning, sweeping, etc. There were a couple of days when a broken pipe caused some water issues in the lobby as well as bathrooms by the pool. But they fixed this quickly. Entertainment: The entertainment team does a variety of activities around the pool and beach. Donella and Daniellia were great girls. The main entertainment dude with the super long hair was great, but i forgot his name! In the evening they have live entertainment in the courtyard and then a show in the theatre. For anything beyond that, there is a disco and sports bar on the Coral side. We did get in to the Bob Marley dinner show, it was a nice dinner and the show was good, very talented dancers. We joined the foam party at the Coral pool on the Saturday, it was a lot of fun. They had a pool party on Thursday night at the Eden pool which looked fun, but the pool water is so cold, I couldn't imagine jumping in at night. Guest services: There are a couple of restaurants you do need to make reservations for, like the Japanese and the Bob Marley show. I went to the guest services desk a couple of times for this purpose and need some help with their app. There was a woman with a hyphenated name that was just miserable, and not just to me. She was like that with other guests as well. She could use some lessons in customer service. I will say that if you choose to complete the questionnaire they send you via your email, they are quick to respond to concerns. The app was handy but also a bit glitchy for making reservations. 4.5/5 ** I would recommend this resort. Read less

Ocean Eden Bay has been my home while in Jamaica ever since 2022. My very first experience at OEB was beyond impressive hence with all of the hotel and resort options Montego Bay has to offer, I keep returning to The Bay. The variety of restaurants, the quality of food, the HUGE rooms are just some of the things I love about this location. Yet what keeps me coming back EVERY year, this year 2x, is the AMAZING customer service! In a world where most companies are no longer prioritizing the state of customer relations, OEB time and time again is a breath of fresh air. From Homeroy with his amazing greeting, to Shearon at the bar, to Romain the Butler who goes ABOVE AND BEYOND. And let us not forget the incomparable KINO in the Privilege Department. Year in and year out Kino NEVER drops the ball. Kino ensures that I am 100% pleased during my visit and he definitely holds his staff accountable to the OEB standard. I have been traveling for 30 years, and never before have I experienced such outstanding customer care! If you are looking for a beautiful location and to get the most out of your money by way of the food, entertainment and customer service, I 100% recommend that you come to Ocean Eden Bay. I know I'll be back again next year for my 5th visit. Happy visiting Beautiful People Read less

Fun resort!! Awesome shows and entertainment every night, the silver birds steel orchestra is MUST see. The pool with swim up bar was sweeeeet. A lot of different food options and bars everywhere which made it easy to get drinks. Everyone is super friendly and the service is exceptional! Daniel “Dan the Man” in the butler service is the best! He greeted us upon arrival, was helpful and available for us all trip, and was full of great vibes and super funny! Milton the lifeguard on the beach was super cool too! Would I recommend this resort? Yeah Mon! Read less