Playa Largo Resort & Spa Autograph

Our stay at Playa Largo Resort and Spa was very awesome! From the moment we walked in, we could smell the fresh aroma of the entrance leading to the lobby area. At breakfast our servers Kerry-ann McNeish and Oakley were amazing, ten stars for their service. They were attentive as well as informative. Their friendly demeanor and prompt attention created a warm and inviting atmosphere. They truly set the standard for exceptional service, especially Kerry-ann. Read less

It was an easy 2.5 hr drive from palm beach gardens. First the pros: lovely resort, beautiful setting and surroundings, extremely fabulous employees, goid location to other things in Key Largo. Cons:,,pricey place and pricey daily resort fee which im.not sure what we got for that. Some misleading verbiage on their daily activities indicating included when in fact we got charged for . Water sports equipment was not included. There was a charge to get a kayak or stand up paddle board. Our room was dirty..mold on the shower door, filthy curtain, not a great cleaning job when housekeeping came. One basic TV channel (ABC) was unavailable the entire time. Read less

The hotel is beautiful and the beach area is really nice. I am reviewing it based on its category. My biggest negative was a bunch of charges that couldn’t be explained. I rarely ever check my bill at a Marriott but upon check in another customer was arguing with front desk about charges. So I checked. Ugh! We ate at sol and at check out noticed an additional charge at the same time. They did refund a few days later but seemed unconcerned. There was also about 100 dollar charge for a points redemption that the front desk couldn’t explain and noted I had to take it up with Marriott. And expected charges that really just add up was the resort free, with two taxes applied and a parking fee again with two taxes applied. Staff were friendly and the hotel was very clean. Would I stay here again - no. Read less

I've probably stayed in over 50 hotels in my life and have never had such a miserable experience. Upon checking in our room the curtain on the window has a massive black and brown stain that was about 3 foot tall and one foot wide. Not sure how anyone cleaning the room could miss it. We checked in later in the day and after a long day of traveling we just wanted to get some sleep. The next day we went to go to the supposed "heated pool" to find out it was absolutely freezing. My two year old wanted to go in so we entertained the idea for a few minutes until she was just freezing and didn't want anything to do with it. We got back to the room to take a nap with our two year old only to hear this extremely annoying whooshing and vibrating sound through the entire room and it was extremely difficult to sleep. I thought maybe it was going to be temporary and would go away. I called the front desk and maintenance to tell them there was a terrible noise coming from somewhere and they promised they would check it out immediately. Nothing ever happened Fast forward to the next day and the sound still didn't stop at this point it's extremely frustrating because at this point we have been here multiple days the pool is still freezing and almost no guests are swimming in it because of the extremely cold temperature and the obnoxious noise can also be heard in my parents room next to ours which is a connecting room. We finally get a technician to our room to be told they are going to try and fix it. Later on they call us to say there is nothing they can do about it because it's just the fans from the rooms below and if they switch us rooms it wouldn't matter because all the rooms are going to sound like that if the room below us is running a fan. I've stayed in many hotels in my life and have never heard something that was so outrageous. How could a hotel be designed where every room has a terrible whooshing vibrating sound through the entire room if the room below is running a fan.. They said there's is no rooms available in the first floor of the entire hotel which is extremely hard to believe because this entire resort is pretty empty for having over 170 rooms. There is almost no one in the pool everyday besides maybe 1 or 2 people because it's so cold and they keep telling us the wind off the ocean is too cold that's why it can't warm up and they also said they have to reset the heater a few days ago because they were having issues with it. It's been about 70 degrees here everyday. So we go back to the noise that makes it impossible to sleep in the room they said they can offer us a different room but we won't be able to have joining rooms anymore because they are fully booked. Which seems hardly the truth by such the small amount of people are the hotel at any given time of the day. By this time when they got back to us to tell us this is was later in the evening and my daughter really needed to go to sleep. We went back in the room with the manager and the sound was gone. They radioed the technician but he wasn't responding. They then told us they probably fixed the issue. At this point I just hoped they were telling the truth and the issue was resolved. Then about 10pm hits and I'm getting ready to go to sleep the noise starts again. We earlier asked for compensation or if there was something they could do for such an inconvenience and the question was just avoided multiple times and never responded too. I own multiple businesses and never have treated customers like this. If a question is asked it's always answered but apparently that's not how it works here. I've never had such an obnoxious experience and I'm not one to complain via Google reviews. You can check my review history on my profile they are mostly all positive. I'm not the type of person to leave a bad review unless the experience is really bad. This experience has been unfortunately poor and would never recommend anyone to stay here unless your okay with loud noises that make it almost impossible to sleep and a pool that is too cold to swim in. Read less

Beautiful property needing to be properly maintained. Valet and front desk friendly and welcoming. Had a GREAT server (Daphne) in La Marea restaurant and food EXCELLENT! Pool bar staff not friendly and welcoming. A wedding (and there has been one on each visit) was beautiful but the band loud and right outside our room until 10PM. The hotel staff does not "warn" upon check in that there will be a LOUD band right outside your window until 10PM. When we complained, a small allowance was offered, but there was no genuine apology and the manager did not come out and speak with us. Doubt if we ever will go there again. I think the rooms (once nice) are needing to be refreshed. Beds terribly uncomfortable. Take your own pillow if you can. Read less