Very Disappointed
Dec 12, 2024 Taninani1215 Warwickshire, United Kingdom
DO NOT BOOK THIS HOTEL!
While the spacious room and daily cleaning were the only positives, everything else about this hotel was a disaster. We booked this place because it was advertised as an adult-only hotel, but to our surprise, there were children If we had known this in advance, we would have booked elsewhere.
The service, especially in…
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DO NOT BOOK THIS HOTEL!
While the spacious room and daily cleaning were the only positives, everything else about this hotel was a disaster. We booked this place because it was advertised as an adult-only hotel, but to our surprise, there were children If we had known this in advance, we would have booked elsewhere.
The service, especially in the restaurants, was atrocious. All three restaurants are à la carte, even for breakfast, and only one opens in the evening. Food often came out cold, and on multiple occasions, it arrived at completely random times—fries before the main course or long after. The minimum wait for food was 30 minutes, and more than once, they brought out the wrong order.
Breakfast on the rooftop was particularly chaotic. One day, it opened late, and after waiting 20 minutes, we were told they didn’t have most of the items we ordered. We had to go downstairs for breakfast, where they had everything—so why couldn’t the rooftop staff restock from downstairs? One morning, I ordered poached eggs on toast, and the toast came 15 minutes before the eggs. The lack of coordination was infuriating.
Adding to the rooftop issues, there were no showers by the rooftop pool to rinse off after swimming, which made the experience even more unpleasant.
Sunbeds were another nightmare. There aren’t enough for the guests, and staff will give away your sunbed if you’re not back within 30 minutes. We couldn’t even enjoy lunch or a swim without constantly worrying about losing our spot.
The service overall was beyond disorganized. Waiters and staff were running around like headless chickens, completely clueless about what they were doing. For seating of 50-60 people, there were only 12 menus, so we had to wait for menus to become available. At the main reception bar, there were at least three times when no one was serving drinks, forcing us to go to the beach bar. Worse, they frequently ran out of beer, whiskey, and vodka, and the staff didn’t bother to fetch supplies from another bar.
The reception service was equally terrible. No one ever picked up the phone when we tried to call. When we wanted our laundry collected, we were told we had to bring it down to reception ourselves!
Even after voicing our concerns to the manager, nothing seemed to improve. This hotel is in dire need of competent management and a complete overhaul of its operations. The false advertising about being an adult-only hotel was just the icing on the cake. Save yourself the frustration and stay elsewhere.
To add majority of the guests were voicing similar complaints
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