This hotel is conveniently located half way between Walt Disney World Resort and Universal Orlando Resort™, it is the perfect contrast of incredibly convenient location and contemporary accommodation. You really are spoilt for choice around the hotel's 28 acres. The kids will love the two large swimming pools, keeping them cool and happy when they're not at the theme parks. Laguna is the main restaurant, with an atmosphere that is enlivened by regular seasonal entertainment (not to mention their tropical cocktails!).
Amenities
Wheelchair access
Families
Bar
Fitness Centre/Gym
Free Parking
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Where is it
Situated off I-4 and International Drive. 10-minute drive to Universal Orlando Resort™ and 15 minutes to Walt Disney World Resort. Driving time from airport: 15 minutes.
Hotel information
1,020 guest rooms in 17 buildings with 2–3 floors each and one 17-storey tower block with 2 lifts. All with air-conditioning, 42-inch HDTV, mini fridge, microwave, complimentary WiFi access, tea/coffee-making facilities, safe, iron and ironing board, and hairdryer.Standard Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Tower Rooms have 2 queen-size beds, sleeping maximum 4 adults.
Complimentary Self-Parking, saving $18 plus tax per day. Resort fee waived for all Virgin Holidays customers (normally $19.95 per day). Children up to 12 years and under eat free breakfast at the Laguna restaurant
with a paying adult (one child per paying adult)
Complimentary self-parking for Virgin Holidays' guests and valet parking* available. Complimentary transport to Seaworld and Aquatica water park. Transportation to Walt Disney World Resort $8 return, children under 4 free (payable locally, fee subject to change). Transportation to Universal Orlando Resort $8.00 per person (payable locally, fee subject to change).
Laguna Restaurant & Bar (open 6:30am-11:30pm daily, children 12 years and under eat free breakfast when accompanied by a full paying adult, maximum one child per paying adult). Alberto's Pizzeria (serving gourmet pizzas and Italian favourites, as well as a range of snacks and drinks, open for all-day dining). Barefoot Bar (poolside light fare and drinks). Sonoma Lobby Bar.
2 swimming pools (open 6.00am - midnight), including lagoon pool with waterfall and a children's pool. Whirlpool. Fitness centre.
Complimentary WiFi access. Gift shop. Coin-operated laundry*. Room service*. Concierge.
Resort fee waived: For all Virgin Holidays' guests saving up to $19.95 per day.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Minimum 3 night stay between 22 - 31 Dec.
* Denotes local charge.
Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.
Based on 9405 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4146)
Very good (2409)
Average (1385)
Poor (708)
Terrible (757)
Nice stay
Mar 28, 2025joemA8441BRSt. Lucia
Great place. Great stay. The rooms are nice. The lay out is good for visitors of any age. It’s convenient to the local entertainment venues like Sea World and International Drive. Also close to the civic center.
Special thanks to Tig the Guest Ambassador!
Would not suggest this hotel!
Mar 27, 2025Wayne K
This hotel is run down and needs a major renovation! There is sulfur in their running water in the guest rooms and public restrooms! If you don’t know what sulfur smells like, it smells like, “rotten eggs”. This is what you smell when brushing your teeth and taking a shower!!!
Exceptional Service!
Mar 23, 2025nflwijaya
The resort itself is stunning, beautifully maintained with a relaxing atmosphere. The service was EXCEPTIONAL, shoutout to Nessa at the front desk for her warm hospitality and genuine kindness (and the cookies!!), also Elizabeth at the Laguna for her exceptional service and attentiveness. She went above and beyond to ensure I had a delightful…
Read more
The resort itself is stunning, beautifully maintained with a relaxing atmosphere. The service was EXCEPTIONAL, shoutout to Nessa at the front desk for her warm hospitality and genuine kindness (and the cookies!!), also Elizabeth at the Laguna for her exceptional service and attentiveness. She went above and beyond to ensure I had a delightful dining experience. Plus, the Raspberry Sorbet tastes so good!
Read less
Everything was great besides the room
Mar 19, 2025Therese B
Terrible smell in the room. Wet sticky floor in front of the tv. Housekeeping was nice. Bathroom had a musty mildew smell. I think something to do with the water in the shower. Charis was absolutely amazing!!!! She was sooo helpful and knowledgeable
Stay away from Villia 19
Mar 19, 2025maryettam2021Smyrna, Tennessee
We stayed at this location for a work conference. I think there is some inconsistency with the rooms/villas. I hope that some have been updated but Villia 19 has not been updated in I know more than 20years. Slapping thick paint on the walls is not an update. The head house keeper and entire cleaning staff needs an overhaul. The room is dirty and…
Read more
We stayed at this location for a work conference. I think there is some inconsistency with the rooms/villas. I hope that some have been updated but Villia 19 has not been updated in I know more than 20years. Slapping thick paint on the walls is not an update. The head house keeper and entire cleaning staff needs an overhaul. The room is dirty and had a backup of dust and smelled of mildew. I cleaned for over an hour. The only plus is that we were steps from the meeting center. I originally reserved a King but was told that this double was the only thing available. Basic things were wiped off - like the remote and phone were disgusting. I also purchased a blanket and slept on top of the bedspread. I didn't trust that the sheets were fully clean based on how they looked.
Read less