This was our first time at the Fives Oceanfront in Puerto Morelos, it has been a very positive and enjoyable experience. At the reception, Lilia greeted us as we were family and coordinated our check-in and orientation at the hotel in a timely fashion. Then we met Joe at the reception of the RoMarley Restaurant. She always has a smile and helps us with our requests for seating.
At all three restaurants, the servers are all courteous and are always willing to make our meals a pleasurable experience even though the wait for the food was a bit long. We were on vacation and we were aware of the long wait times. Managers Luis and Joseph are working hard to resolve the problem and while we were there, they opened up the rooftop restaurant for breakfast. Staffing in the food and tourism industry is difficult since 2020 and luckily there are wonderful staff working at The FivesOceanfront. We thank all the servers and bartenders for the excellent service, just to name a few: Jesus, Elvis, Adele, Gabriel, Giovanni, Antonio, Karla, Fernando, Luciano, Sergio, Hair, Alexis, Karen, Fidel and all the others woh helped them.
At the Al Mar restaurant, one of the chef Pedro works with a team that offers quality meals full of flavour and the presentation of the plates is superb, a true culinary experience.
Gustavo, the animation coordinator , is a gentleman. He added a new dimension to our vacation with the following activities: bracelet making, candle making, culinary session and other activities. This allowed us to enjoy and discover some treasures of the Mexican culture.
I am sorry that I cannot name all the team members who work very hard to make our stay memorable. Thank you to all of you, housekeeping, bartenders, the 3 persons cleaning the beach, the greeters and all other staff members for delivering such wonderful services to us and all the guests. The Fives Oceanfront is designed to be a restful and peaceful retreat, if you are looking for a loud party location to spend a vacation, please choose another location.
