Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11624)
  • Very good (806)
  • Average (403)
  • Poor (230)
  • Terrible (404)
Image of the Tripadvisor rating Great

Jan 10, 2025 Debbie F

Julio was great. He made the best drinks! Was very professional and personal. Very friendly! He always made us feel welcome and special. His area was always clean and spotless. He went out of his way to help us and give us the best experience.
Image of the Tripadvisor rating Family Vacation

Jan 10, 2025 David S

Julio at Daniel at the Diamond Lounge bar are amazing, always smiling and always welcoming. We will miss them! Thanks so much for to Diamond Concierge Cecil as well for getting us everything we needed.
Image of the Tripadvisor rating Disappointing and Overhyped Experience

Jan 8, 2025 Oscar G

The primary reason anyone visits La Rivera Mexicana is to relax on stunning tropical beaches. Unfortunately, the beaches at Moon Resorts were a huge disappointment—more reminiscent of a murky Florida swamp than the pristine paradise we are used to. If your idea of a great getaway is being confined to pools and luxurious lobbies, maybe this place… Read more
The primary reason anyone visits La Rivera Mexicana is to relax on stunning tropical beaches. Unfortunately, the beaches at Moon Resorts were a huge disappointment—more reminiscent of a murky Florida swamp than the pristine paradise we are used to. If your idea of a great getaway is being confined to pools and luxurious lobbies, maybe this place is for you. Otherwise, I’d recommend steering clear of this resort. Read less
Image of the Tripadvisor rating Let’s itself down with it’s sales pitch, terrible service and samey food

Jan 8, 2025 808jaspreets

During check in, not after, not after we had been to our room but during check in we were booked onto a sales seminar. It was assumed that we wanted to do it. We did not but relented as we were exhausted from travelling with 2 small children. We were promised that it would be a short presentation. It was a 3 hour sales funnel. We had to go through… Read more
During check in, not after, not after we had been to our room but during check in we were booked onto a sales seminar. It was assumed that we wanted to do it. We did not but relented as we were exhausted from travelling with 2 small children. We were promised that it would be a short presentation. It was a 3 hour sales funnel. We had to go through 3 sales staff before we could escape. They even offered crèche facilities to facilitate their pitch. What a waste of vacation. Once the vacation began i noticed that the service was just ok. Not terrible but not what I’d expect for the amount of money paid and the 5 star rating. The food got very samey. We stayed over Christmas and the Christmas Day menu was the same as any other day. Nothing special. The staff seemed thin on the ground and I can only describe much of the ‘service’ in the resort as self serve. Read less
Image of the Tripadvisor rating Once again, The Grand delivered an amazing family vacation!!

Jan 7, 2025 C7_Duke Region of Waterloo, Canada

Another fantastic stay with family at Moon Palace - The Grand. We spent a week there in December 2024. The weather wasn't as sunny as we would have liked, but that can't be controlled. It was warm, the pools were clean and the food and drinks were fantastic as usual. It was quite busy, so we avoided the Grand Buffet for breakfast. We instead… Read more
Another fantastic stay with family at Moon Palace - The Grand. We spent a week there in December 2024. The weather wasn't as sunny as we would have liked, but that can't be controlled. It was warm, the pools were clean and the food and drinks were fantastic as usual. It was quite busy, so we avoided the Grand Buffet for breakfast. We instead went to the mexican restaurant on the bottom floor. The omelet station was fast and there was enough selection to satisfy our needs. The a la carte restaurants that we visited were all excellent. We tried the Italian restaurant at the golf course and were blown away. The service, food and drinks all exceeded our expectations. I wanted to address some of the not so favourable reviews I had read before our trip. I will agree that The Grand is starting to show its age, but hotels can't stay new forever. Another negative comment that I read about was cockroaches in the room. Like any warm climate resort, cockroaches can be a problem. They usually come up the drains and we also experienced a couple of them. We simply closed the sink drains, plugged the overflow and covered the shower drain at night. Not a big deal and they don't bother with people. We were never disappointed with the service and having been fortunate enough to visit a few times, we have started to get used to seeing familiar faces. Christopher in the Pub has always been a favourite of ours. Some new faces for us on this visit that made the trip extra special were Monica and Antonio in the Grand Lobby bar and Alfredo at the Unique Dayclub pool. If you like large resorts, Moon Palace will not disappoint. You can stay at Nizuc or Sunrise and still have access to plenty of restaurants, pools and amenities. If you have kids and want access to the waterpark, The Grand will need to be your choice. We love it there and will absolutely be returning in the future. Read less