The hotel is lovely, its clean and a good location to the main strip and beach.
The staff are lovely, attentive and polite.
Id recommend that you research this area and hotel before booking as the clientele is challenging (3rd December arr).
Breakfast was like feeding time at the zoo, children running riot, people being rude to waiting staff, the biggest pool is so noisy and again kids just out of control.
For a quieter time, head to the pool near the beach away from the chaos - it's like Benidorm in Thailand, not the spa resort we expected...
Its embarrassing to think that this behaviour is expected by the Thai people, not everyone behaves like this.
Ao Nang itself is loud, and obnoxious, again not the quiet paradise we expected.