Lovely hotel with great customer service
Jan 26, 2025 MehmK7130FT
We stayed in a Heavenly Junior Suite King on half-board between 19 January to 25 January. There were many things we loved about this hotel and one or two things that were less than perfect, but not so much to change our five stars.
The hotel is on the beach and our room had a great view. The room itself was lovely: queen size bed, modern showers…
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We stayed in a Heavenly Junior Suite King on half-board between 19 January to 25 January. There were many things we loved about this hotel and one or two things that were less than perfect, but not so much to change our five stars.
The hotel is on the beach and our room had a great view. The room itself was lovely: queen size bed, modern showers (indoor and outdoor), separate bath, his and hers wash basins and all the touches you would expect from a good five star hotel: robes, slippers, a welcome bottle of wine and chocolates, tea, coffee and good supply of free bottled water, A TV with many channels, including every premiership game! We dined at Seasonal Tastes (buffet), Mystique (pan Asian, a la carte) and Kangan (Indian, a la carte) and really enjoyed every meal. The giant prawns at Mystique were particularly delicious. Unlike some hotels we stayed at, there was no problem at all booking a table at the a la carte restaurants on the day. A nice surprise was discovering that snorkelling was offered as part of our package. This included a boat ride to a location and all the equipment. Another surprise was that taxis cost less booked from the hotel than privately. We hired a taxi return for a visit to the botanical gardens and the sugar museum, which took about 3.5 hours (well worth a visit if you are at the hotel) for 2500 MUR, which was about 25% cheaper than anything we could find online. Staff were great. Everyone was helpful and seemed to genuinely care about making our stay enjoyable. We had a night flight back and requested an extended checkout. We have stayed at five star hotels where we’ve had to checkout by mid- day and then spend the rest of the day with access to a public courtesy room. But at Westin staff immediately put us at ease by saying they understood how important this was. On the day before our departure, we were told that our room was, unfortunately, booked but a room next to ours was available. We were moved to an equivalent room with no fuss and no extra cost. We then enjoyed the rest of the day on the beach. Excellent service, specially by Kemuel.
There are a few things to be aware of. There are no restaurants or shops near the hotel so, realistically you are restricted to buying lunch there and using their shops. We didn’t find this a problem because prices were reasonable - a lunch for two with a drink was about 1800 MUR. We considered the all inclusive option but we’re glad to have not gone for it. Many of the nicer menu options at the a la carte restaurants are only available at extra cost and unless you are a heavy drinker, the difference in cost is not worth it. We had lunch with drinks every day and drinks during the day and at the bar in the evenings and our total bill was less than half of what it would have been if we had booked all inclusive. However, one of us didn’t drink alcohol and the other is a moderate drinker. The beach in front of the hotel, while great for relaxing and sunbathing, isn’t great for swimming because of the rocks. However, literally two minutes walk from the hotel there is a sandy, clear, long beach that is available to all.
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